Consultant, Client Success
Visa
full-time
Posted on:
Location Type: Remote
Location: Brazil
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About the role
- Proactively engage with customers to understand their needs, challenges, and objectives.
- Build long-term strategic relationships with key stakeholders in your portfolio and develop a deep understanding of your customers’ business processes, goals, and strategies.
- Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership.
- Develop a deep understanding of the customer's business and industry to provide solutions and advice.
- Work closely with customers to create and execute a successful plan that aligns with their business objectives and strategy.
- Maximize the value they receive from our solutions, by managing program engagements.
- Act as a customer advocate within the company, being the voice of the customer, representing their feedback and needs.
- Ensure timely resolution of customer issues, working closely across Pismo teams.
- Manage and follow up on client’s KPIs within Pismo (developments execution, platform performance and others).
- Analyze and have critical thought on clients’ data to perform a strategic analysis and take decisions based on data.
- Provide education and resources to customers to enable them to effectively use our products/services.
- Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.
- Influence the company to adapt or create new processes with a focus to provide better experience to our customers.
- Continuously improve the Client Success area, partnering with your peers to scale the organizational capabilities.
Requirements
- 8+ years of professional experience in Customer Success (preferable) or similar roles, ideally in a hyper-growth environment of B2B model.
- Program management capability.
- Structured and critical thinking and high focus on strategy and results.
- Detail-oriented with strong analytical, writing, and communication skills.
- Innovator soul and receptive to changes.
- Ability to develop strong relationships at C-level of enterprise companies.
- Influence ability to implement new processes that result in a client excellence experience.
- Track record of high customer satisfaction.
- Experience working with a full lifecycle of customer success.
- Fluency in written and spoken English.
- Spanish is desirable.
Benefits
- Employees can work remotely
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program managementdata analysiscustomer success lifecycle
Soft Skills
strategic thinkinganalytical skillscommunication skillsrelationship buildinginfluencedetail-orientedproblem-solvingadaptability