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People Solutions Analyst

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full-time

Posted on:

Location Type: Remote

Location: Brazil

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Tech Stack

ServiceNow

About the role

  • Assist with inquiries from employees, managers and HR professionals.
  • Respond to inquiries accurately, completely, professionally and in a timely manner.
  • Review inquiries to identify trends, issues, and inquiries that may be urgent and/or important in nature so that they can be addressed promptly.
  • Review inquiries to see if any need to be triaged to other HR groups for further review and assistance.
  • Appropriately escalate issues related to Benefits, Payroll, Stock, Compensation etc. to manager for review and assistance.
  • Assist with reporting and presenting monthly, quarterly case metrics and observations, analysis associated with it to the team and manager.
  • Identify / Observe opportunities for automation and / or enhancement and suggest solutions accordingly.
  • Knowledgebase management
  • Quality Assurance around case management

Requirements

  • 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
  • 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
  • 3 years of HR experience
  • Experience working for a global company
  • Experience working within a pool and using a ticketing system
  • Strong communication, organizational and customer service skills
  • High confidentiality and integrity
  • Proven ability to work successfully in a fast-paced environment while maintaining good relationships with co-workers and supervisors
  • Ability to work on multiple systems at any given time
  • Ability to speak Spanish is a plus
  • Workday, ServiceNow experience is a plus
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HR experiencecase managementreportingdata analysisinquiry triageautomation solutionsquality assurance
Soft Skills
communicationorganizational skillscustomer serviceconfidentialityintegrityrelationship managementability to work in fast-paced environment
Certifications
Bachelor's DegreeAdvanced Degree