Visa

Senior Director, Client Success

Visa

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Lead the LAC Client Success Team: Hire, mentor, and manage a high-performing team of Client Success Managers (CSMs) across the LAC region.
  • Drive Client Outcomes & Product Adoption: Own the success of LAC clients on Visa’s Pismo platform.
  • Monitor client usage and engagement, addressing obstacles to maximize value realization and satisfaction.
  • Develop and implement scalable client success strategies, playbooks, and processes tailored to the Pismo platform and LAC market.
  • Act as the voice of the client within Visa.
  • Build strong executive relationships with key clients and champion their success stories.
  • Utilize data and analytics to proactively manage client health.
  • Present regular updates on client success performance and insights to Visa LAC leadership.

Requirements

  • 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD
  • 12-15+ years of experience in client success, account management, or related customer-facing roles, including 5+ years in a senior leadership capacity within a SaaS, fintech, or technology-driven environment.
  • Strong history of driving client outcomes and value realization in complex, enterprise settings.
  • Deep understanding of the financial services sector – especially payments, banking, or core processing.
  • Data-driven decision-maker with sharp analytical skills.
  • Excellent written and verbal communication skills in Spanish and English (Portuguese strongly preferred).
  • Comfortable with technology and cloud-based platforms.
  • Proven ability to inspire, develop, and empower diverse teams.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
client successaccount managementdata analyticsvalue realizationSaaSfintechtechnology-driven environmententerprise settingscloud-based platformsanalytical skills
Soft skills
leadershipmentoringcommunicationrelationship buildingteam developmentinspirationempowermentproblem-solvingclient advocacypresentation skills
Certifications
Bachelor's DegreeMaster's DegreeMBAJDMDPhD