Support Engineer – Trainee
Virtuozzo
contract
Posted on:
Location Type: Remote
Location: Remote • 🇺🇦 Ukraine
Visit company websiteJob Level
Entry Level
Tech Stack
CloudDNSLinuxPrometheusPythonSMTPVMware
About the role
- Provide L2 24/7 technical support for our partners (alternative schedules available)
- Process and triage incoming L2-L3 support requests for the technical support service
- Learn how to research, diagnose, troubleshoot, and implement solutions to resolve customer issues, escalating when necessary
- Ensure timely and professional communication with customers
- Maintain and expand the Knowledge Base with key findings and troubleshooting guides
Requirements
- Basic understanding of how operating systems work, especially Linux
- Hands-on experience with Linux basics
- Basic knowledge of internet protocols (like DNS, HTTP, SSH, FTP, SMTP)
- Intermediate or higher level of English (both written and spoken)
- Willingness to learn and solve technical problems
- Good communication and attention to detail
- Ability to stay calm and focused under pressure
- Bonus skills:
- Experience with virtualization (e.g., Proxmox, VMware)
- Familiarity with any monitoring or ticketing tools (e.g., Zabbix, Zendesk, Prometheus, Jira)
- Knowledge of networking and how to configure basic services (DHCP, DNS, VPN)
- Basic scripting skills (Bash/Python)
- Interest or experience with cloud platforms
- IT certifications (like LPI,Red Hat)
Benefits
- Flexible hours and remote work options
- Space for creativity and experimentation within the company’s goals
- Share Options – everyone shares in our success with share options
- We help our team get private medical insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Linuxinternet protocolsDNSHTTPSSHFTPSMTPscripting skillsBashPython
Soft skills
communicationattention to detailproblem-solvingcalm under pressurewillingness to learn
Certifications
LPIRed Hat