• Provide L2 24/7 technical support for our partners (alternative schedules available)
• Process and triage incoming L2-L3 support requests for the technical support service
• Research, diagnose, troubleshoot, and implement solutions to resolve customer issues, escalating when necessary
• Ensure timely and professional communication with customers
• Maintain and expand the Knowledge Base with key findings and troubleshooting guides

Requirements

Understanding of OS structure and Linux configuration
Experience in Linux server administration
English proficiency (Intermediate or above)
Basic knowledge of Internet protocols and services (DNS, HTTP(S), SSH, SMTP(S), FTP)
Understanding of virtualization technologies, with experience in modern solutions, is an advantage
Familiarity with Jira, Zendesk, Zabbix, and Grafana for monitoring and ticket management
Networking and network services (Linux) configuration experience appreciated
Scripting knowledge (Bash, Python) is a plus
Experience with Kubernetes, OpenStack, or cloud platforms is an advantage
Red Hat or LPI certifications (a significant advantage)
Strong communication and analytical thinking skills, with attention to detail
Ability to stay calm and focused

🔍 ATS Optimization Keywords
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Hard Skills

Linux server administration
Internet protocols
DNS
HTTP(S)
SSH
SMTP(S)
FTP
scripting
Bash
Python

Soft Skills

communication
analytical thinking
attention to detail
calmness
focus

Certifications & Qualifications

Red Hat certification
LPI certification

Support Engineer

Technical Support Lead