Patient Concierge Agent – Inbound Appointment Setter

VirtuHire

Patient Concierge Agent at a healthcare marketing business converting inquiries into consultations. Focused on exceptional communication and scheduling with prospective patients in a remote setting.

Posted 7/29/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional communication skills in spoken and written English, with a strong focus on customer service and patient coordination. Proven ability to work independently in a remote environment while maintaining accurate records and meeting appointment objectives.

Highest-signal resume keywords

Customer Service OrientationAppointment Setting ExperiencePatient Coordination ExperienceStrong Organisational SkillsInbound Sales Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Communication SkillsWarm Telephone MannerTime ManagementReliabilityFollow-Up Skills

Tools & Technologies

CRM PlatformsCompany Systems

Industry Keywords

Healthcare AdministrationPatient ExperienceRemote WorkCall Centre ExperienceAustralian CustomersUK CustomersUS Customers

About the role

Key responsibilities & impact

Respond promptly to inbound patient enquiries via phone, SMS, and email.
Build trust and rapport with prospective patients.
Provide high-level information regarding medical procedures and consultation processes.
Follow up consistently with prospective patients throughout their decision-making journey.
Schedule consultations directly into provider calendars.
Maintain accurate records within company systems and CRM platforms.
Deliver an exceptional patient experience throughout every interaction.
Meet appointment booking and follow-up objectives.
Work independently within a fully remote environment.
Collaborate with the operations team to ensure seamless patient communication.

Requirements

What you’ll need

Excellent spoken and written English.
Outstanding telephone manner with a warm, friendly, and professional communication style.
Proven reliability, strong attendance, and excellent time management.
Ability to work independently with minimal supervision.
Strong customer service orientation.
Comfortable speaking with patients regarding healthcare and surgical services.
Reliable high-speed internet connection and dedicated home office setup.
Strong organisational and follow-up skills.
Advantageous
Previous experience in appointment setting.
Experience in customer service or customer experience roles.
Inbound sales experience.
Call centre experience.
Patient coordination or healthcare administration experience.
Experience working with Australian, UK, or US customers.
Experience working remotely.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account VirtuHire Website LinkedIn All Job Openings 11 - 50 employees Founded 2019 🎯 Recruiter 👥 HR Tech ☁️ SaaS Recruitment
HR Tech
SaaS VirtuHire is a remote recruiting and employer-of-record service focused on connecting businesses with vetted South African talent. The company rigorously vets candidates and provides a curated shortlist, interview scheduling, onboarding, payroll, compliance, and full employee management. It offers a no-fee recruitment process, advertises cost savings versus local hires, and emphasizes English proficiency, university-educated candidates, and industry experience. Metrics provided include clients served, hires made, and a high retention rate. VirtuHire positions itself as a partner handling hiring, EOR services, and HR administration to let clients focus on growth. Patient Concierge Agent – Inbound Appointment Setter Job not on LinkedIn 🔥 9 minutes ago 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📅 Appointment Setter Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond promptly to inbound patient enquiries via phone, SMS, and email.
Build trust and rapport with prospective patients.
Provide high-level information regarding medical procedures and consultation processes.
Follow up consistently with prospective patients throughout their decision-making journey.
Schedule consultations directly into provider calendars.
Maintain accurate records within company systems and CRM platforms.
Deliver an exceptional patient experience throughout every interaction.
Meet appointment booking and follow-up objectives.
Work independently within a fully remote environment.
Collaborate with the operations team to ensure seamless patient communication. 🎯 Requirements
Excellent spoken and written English.
Outstanding telephone manner with a warm, friendly, and professional communication style.
Proven reliability, strong attendance, and excellent time management.
Ability to work independently with minimal supervision.
Strong customer service orientation.
Comfortable speaking with patients regarding healthcare and surgical services.
Reliable high-speed internet connection and dedicated home office setup.
Strong organisational and follow-up skills.
Advantageous
Previous experience in appointment setting.
Experience in customer service or customer experience roles.
Inbound sales experience.
Call centre experience.
Patient coordination or healthcare administration experience.
Experience working with Australian, UK, or US customers.
Experience working remotely. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Appointment Setter 🕒 July 16 Huzzle.com 51 - 200 🎯 Recruiter 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings Appointment Setter driving sales by qualifying prospects for a globally connected company. 🇿🇦 South Africa – Remote 💰 $1.8M Pre Seed Round - Huzzle on 2024-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📅 Appointment Setter Appointment Setter 🕒 July 16 Huzzle.com 51 - 200 🎯 Recruiter 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings Remote Appointment Setter engaging B2B decision-makers to schedule high-value discovery calls for sales growth. Seeking results-driven candidates with appointment setting experience. 🇿🇦 South Africa – Remote 💰 $1.8M Pre Seed Round - Huzzle on 2024-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📅 Appointment Setter Appointment Setter 🕒 July 9 Remote Recruitment 11 - 50 💼 Consulting 📣 Marketing 📦 Logistics Website LinkedIn All Job Openings Appointment Setter to support UK sales team by booking quality appointments. Fully remote role focused on lead generation and consistent follow-up with prospects. 🇿🇦 South Africa – Remote 💵 R15k - R20k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 📅 Appointment Setter Appointment Setter 🕒 July 2 Huzzle.com 51 - 200 🎯 Recruiter 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings Appointment Setter engaging prospects and qualifying needs for Huzzle's sales pipeline. Executing high-volume outbound activity while collaborating with sales teams to secure appointments. 🇿🇦 South Africa – Remote 💰 $1.8M Pre Seed Round - Huzzle on 2024-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📅 Appointment Setter Appointment Setter 🕒 June 29 Huzzle.com 51 - 200 🎯 Recruiter 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings Appointment Setter connecting Las Vegas businesses to premium hydration solutions. Role focuses on appointment scheduling through telemarketing outreach to local businesses in a fast-paced environment. 🇿🇦 South Africa – Remote 💰 $1.8M Pre Seed Round - Huzzle on 2024-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📅 Appointment Setter View More Appointment Setter Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs