Legal Intake Coordinator

VirtueStaff

Legal Intake Coordinator serving as the front-line contact for clients navigating immigration issues. Managing inquiries and coordinating consultations for legal services.

Posted 7/16/2026contractRemote • 🇵🇦 PanamaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Bilingual proficiency in English and Spanish is essential, along with expertise in client intake processes and CRM software such as Pipedrive and GoHighLevel. Strong communication, attention to detail, and time-management skills are critical for providing exceptional client service in a legal environment.

Highest-signal resume keywords

Bilingual Proficiency in English and SpanishClient Intake ExperiencePipedrive Software MasteryGoHighLevel Software MasteryAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client IntakeAppointment SettingCRM NavigationData ManagementLead QualificationLegal Consultation SchedulingConfidentiality MaintenanceMultitaskingCall Center OperationsSales Support

Soft Skills

Verbal CommunicationWritten CommunicationActive ListeningCompassionate Client InteractionTime Management

Tools & Technologies

PipedriveGoHighLevel

Industry Keywords

Legal ServicesImmigration LawClient ConfidentialityCustomer Service

About the role

Key responsibilities & impact

Serve as the front-line contact by promptly answering inbound phone calls, emails, texts, and website inquiries from prospective clients
Conduct initial screening interviews to gather basic immigration data, qualify leads based on strict firm criteria, and determine consultation eligibility
Schedule legal consultations, coordinate complex attorney calendars, confirm appointments, and send automated reminders
Actively follow up with qualified leads who have expressed interest but have not yet committed to a consultation date
Meticulously enter, update, and manage sensitive, confidential client files within Pipedrive and GoHighLevel (GHL)
Cross-Functional Collaboration: Partner closely with internal intake specialists, paralegals, and attorneys to ensure a flawless onboarding experience for new clients

Requirements

What you’ll need

Must be completely bilingual in both English and Spanish, possessing exceptional verbal and written communication skills in both languages
Previous professional experience in client intake, appointment setting, customer service, call center operations, or sales support within a law firm or legal services environment. (Immigration law experience is a major plus)
Software Mastery: Proven experience navigating CRM and automation platforms, specifically Pipedrive and GoHighLevel
A warm, professional phone presence with active listening skills capable of providing a compassionate experience to individuals facing stressful legal situations
High attention to detail with an absolute commitment to maintaining strict client confidentiality and data accuracy
Strong time-management skills with the ability to multitask fluidly in a fast-paced environment

Benefits

Comp & perks

Work From Home
Performance Bonus