Legal Intake Specialist

VirtueStaff

Legal Intake Specialist at VirtueStaff managing high-volume client inquiries and conducting initial screenings. Maintaining a professional demeanor while gathering critical information efficiently.

Posted 6/16/2026contractRemote • 🇵🇦 PanamaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Promptly and professionally answer inbound client calls, acting as the primary voice of the firm to establish trust from the first point of contact
Conduct detailed intake processes with inbound callers to qualify leads and determine if their legal needs align with our firm's practice areas
Accurately capture and enter prospective client information, case facts, and contact details into our system to ensure the legal team has a clear starting point
Provide exceptional customer service by addressing initial concerns, explaining the next steps of the process, and maintaining a supportive tone
Utilize sales-minded communication techniques to guide potential clients through the intake funnel and encourage them to move forward with our services

Requirements

What you’ll need

Excellent communicative skills, both verbal and written, are required for high-level professional interaction.
Proven experience in legal intake or handling high-volume professional inquiries
Legal industry experience is most ideal and highly preferred
Experience as a Receptionist or in a Sales environment is a significant advantage
Proven experience in legal intake or handling high-volume professional inquiries
Strong customer service orientation with the ability to handle sensitive situations with empathy
Bilingual proficiency preferred

Benefits

Comp & perks

Work From Home
Performance Bonus

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

excellent communicative skillscustomer service orientationempathysales-minded communicationsupportive tone