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Customer Service Representative – After-Hours, Weekend Support
VirtualStaff365Customer Service Representative providing after-hours and weekend support for an Australian wholesaler. Managing enquiries, processing orders, and conducting lead generation across digital platforms.
About the role
Key responsibilities & impact- Respond to enquiries via email, marketplaces, HubSpot, and Podium live chat while managing reviews on Google and Trustpilot.
- Process orders across multiple channels, manage product/fitment enquiries, and provide accurate delivery estimates (ETAs).
- Review and route orders in HubSpot, send invoices, and handle replacement requests by reviewing technical catalogues.
- Proactively manage weekend order processing to ensure the weekday team starts with a clear queue.
- Conduct lead generation for the fleet and transport sectors via LinkedIn and draft weekly social media posts.
Requirements
What you’ll need- Proven background in customer service, e-commerce, or B2B operations.
- Exceptional written and verbal Australian English skills with a professional tone.
- Experience in the automotive or manufacturing industry.
- Knowledge of lead generation strategies on LinkedIn.
- Ability to learn new systems quickly and work independently without direct supervision.
- Access to a reliable PC/Laptop (i5/i7 10th Gen+, 8GB RAM), dual monitors, and a noise-cancelling headset.
- Stable wired internet (50 Mbps download / 20 Mbps upload) with a functional backup connection.
- Must be able to work the specified after-hours and weekend schedule (36 hours per week):
- - Monday (3hrs) - 9:00 AM to 11:00 AM PH time
- - Tuesday (5hrs) - 3:00 PM to 7:00 PM PH time
- - Wednesday (5hrs) - 3:00 PM to 7:00 PM PH time
- - Thursday (5hrs) - 3:00 PM to 7:00 PM PH time
- - Friday (10hrs) - 10:00 AM to 7: 00 PM PH time
- - Saturday (4hrs) - 5:00 PM to 7:00 PM PH time
- - Sunday (4hrs) - 5:00 PM to 7:00 PM PH time
Benefits
Comp & perks- Permanent work-from-home set-up
- Dayshift (Australian business hours)
- Full-time job
- HMO
- Annual leave
- Christmas Bonus equivalent to 1 month's wage (pro-rata)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicee-commerceB2B operationslead generationorder processingtechnical cataloguesdelivery estimates
Soft Skills
written communicationverbal communicationindependent workprofessional tone