Virtual Peaker

Client Success Manager

Virtual Peaker

full-time

Posted on:

Location Type: Remote

Location: Kentucky • United States

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Salary

💰 $75,000 - $90,000 per year

About the role

  • Cultivate, manage, and expand relationships with Virtual Peaker’s clients through consistent and personalized communications
  • Collaborate with Implementation, Product, Marketing, and other internal teams to set expectations with clients and execute projects
  • Lead meetings, set agendas, present material, liaise between client requests and what’s best for Virtual Peaker
  • Use tools to document activities and codify decision points and milestones
  • Follow internal processes to track, manage, and respond to client inquiries and product feedback
  • Apply frameworks to appropriately prioritize client inquiries and maintain clear communication with clients
  • Identify growth opportunities for new revenue or expanded scope and support teammates that lead upsells
  • Develop strategies to meet Virtual Peaker’s goals related to clients and managing accounts

Requirements

  • Bachelor's degree from an accredited institution
  • 4-6 years of experience in consulting, customer service, account management, project management, or a combination thereof
  • Understanding of utilities, clean energy, and grid modernization issues, including distributed energy resources
  • Experience working within a web-based CRM ecosystem, such as Salesforce or Hubspot
  • Experience with Google Suite, Slack, and other online collaboration tools
  • A collaborative and growth-oriented mindset that is motivated to learn new things quickly
  • Critical thinking and problem-solving skills
  • Strong organizational skills, including project and process management
  • Remote work experience and ability to travel for conferences, client visits, and company gatherings
Benefits
  • Competitive salary + Equity
  • Full remote position, with remote-work stipend.
  • Full benefits medical, dental, vision, 401k
  • Generous vacation time, sick leave, and holidays
  • Diverse and inclusive community for everyone
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementproject managementconsultingcustomer servicecritical thinkingproblem-solvingprocess management
Soft Skills
collaborative mindsetgrowth-oriented mindsetstrong organizational skillscommunication skills
Certifications
Bachelor's degree