Client Success Manager

Virtual Peaker

Client Success Manager supporting utility clients by managing relationships and projects in a remote setting for clean energy solutions. Collaborating across teams to ensure client success and satisfaction.

Posted 4/17/2026full-timeRemote • Kentucky • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Cultivate, manage, and expand relationships with Virtual Peaker’s clients through consistent and personalized communications
Collaborate with Implementation, Product, Marketing, and other internal teams to set expectations with clients and execute projects
Lead meetings, set agendas, present material, liaise between client requests and what’s best for Virtual Peaker
Use tools to document activities and codify decision points and milestones
Follow internal processes to track, manage, and respond to client inquiries and product feedback
Apply frameworks to appropriately prioritize client inquiries and maintain clear communication with clients
Identify growth opportunities for new revenue or expanded scope and support teammates that lead upsells
Develop strategies to meet Virtual Peaker’s goals related to clients and managing accounts

Requirements

What you’ll need

Bachelor's degree from an accredited institution
4-6 years of experience in consulting, customer service, account management, project management, or a combination thereof
Understanding of utilities, clean energy, and grid modernization issues, including distributed energy resources
Experience working within a web-based CRM ecosystem, such as Salesforce or Hubspot
Experience with Google Suite, Slack, and other online collaboration tools
A collaborative and growth-oriented mindset that is motivated to learn new things quickly
Critical thinking and problem-solving skills
Strong organizational skills, including project and process management
Remote work experience and ability to travel for conferences, client visits, and company gatherings

Benefits

Comp & perks

Competitive salary + Equity
Full remote position, with remote-work stipend.
Full benefits medical, dental, vision, 401k
Generous vacation time, sick leave, and holidays
Diverse and inclusive community for everyone

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementproject managementconsultingcustomer servicecritical thinkingproblem-solvingprocess management

Soft Skills

collaborative mindsetgrowth-oriented mindsetstrong organizational skillscommunication skills

Certifications

Bachelor's degree