Customer Service Representative

Virtual Assist

Customer Service Representative managing client communications and CRM operations for a growing business. Requires strong English skills, with remote work from the Philippines.

Posted 6/4/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Handle inbound and outbound customer communication via phone, email, SMS, or chat
Provide professional and timely customer support while maintaining a positive client experience
Update and manage customer information accurately in JobNimbus CRM
Follow company SOPs, scripts, and workflows consistently
Schedule appointments and coordinate follow-ups with clients and internal teams
Monitor customer inquiries and ensure all tickets or requests are resolved promptly
Document customer interactions, notes, and updates inside the CRM
Assist with lead management, status updates, and pipeline tracking
Perform data entry and maintain organized digital records
Escalate customer concerns or urgent issues to the appropriate department
Coordinate with sales and operations teams to ensure smooth customer onboarding and service delivery
Track task completion and maintain daily productivity targets
Assist with quality assurance by ensuring all processes are completed accurately
Maintain confidentiality of customer and company information
Provide general administrative support and assist with special projects as needed

Requirements

What you’ll need

At least 2 years of experience in Customer Service, Virtual Assistance, or Administrative Support
Excellent verbal and written English communication skills
Neutral or minimal accent is required
Experience using CRM platforms, preferably JobNimbus
Ability to follow SOPs and structured workflows with high accuracy
Strong organizational and multitasking skills
Comfortable handling customer concerns professionally
Proficient in Google Workspace or Microsoft Office Suite
Ability to work independently with minimal supervision
Strong attention to detail and problem-solving skills
Stable internet connection and quiet work environment required
Must have access to a static IP address through a reliable VPN provider such as NordVPN or Surfshark

Benefits

Comp & perks

Work-from-home opportunity.
Opportunity to contribute to a growing business by enhancing efficiency and client experience.
Supportive and collaborative work environment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceadministrative supportdata entrylead managementpipeline trackingquality assuranceSOP adherencemultitaskingproblem-solvingattention to detail

Soft Skills

verbal communicationwritten communicationorganizational skillsprofessionalismindependenceconfidentialityclient experienceteam coordinationtask completioncustomer concern handling