Benefits & Payroll Manager
Virtru
full-time
Posted on:
Location Type: Remote
Location: District of Columbia • Washington • United States
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About the role
- Administer all health & welfare, retirement, and ancillary benefit programs
- Maintain accurate benefit configurations within HRIS and payroll systems
- Ensure employee deductions and employer contributions are correctly calculated and transmitted
- Reconcile payroll deduction files to carrier invoices and identify discrepancies
- Audit 401(k) contributions and support timely remittance
- Manage eligibility feeds and troubleshoot carrier file transmission issues
- Pull, analyze, and compare reports across systems to validate data integrity
- Diagnose root causes when discrepancies arise and resolve issues independently when appropriate
- Escalate compliance-sensitive, financially material, or systemic issues to leadership
- Serve as primary operational contact with benefits broker and carriers
- Resolve claim issues, eligibility errors, billing discrepancies, and enrollment problems
- Track open issues to resolution and ensure clean follow-through
- Support annual open enrollment logistics and implementation of approved plan changes
- Coordinate required filings and documentation in partnership with broker and leadership
- Serve as primary point of contact for employee benefit questions
- Provide clear, empathetic guidance during complex or sensitive situations (claims, life events, coverage issues)
- Translate technical benefit language into practical next steps
- Troubleshoot issues across payroll, HRIS, and carrier platforms on behalf of employees
- Maintain professionalism and discretion in high-emotion or high-stakes situations
- Recognize patterns in employee concerns and recommend operational improvements
- Maintain plan documents, notices, and required employee communications
- Support compliance with ERISA, ACA, COBRA, Section 125, and related regulations
- Assist with annual filings (e.g., Form 5500) and audits
- Ensure documentation and processes meet internal control standards
Requirements
- 5+ years of hands-on benefits administration experience
- Strong understanding of health & welfare and retirement plan operations
- Experience reconciling payroll deductions and carrier invoices
- Ability to pull and analyze reports across HRIS, payroll, and vendor systems
- Experience working directly with brokers and insurance carriers
- Strong troubleshooting and root-cause analysis skills
- Professional, steady presence when supporting employees through complex issues
- Experience in a multi-state environment
- Familiarity with benefits-related payroll compliance
- HRIS and payroll system configuration experience
- CEBS, SHRM-CP/SCP, or similar certification
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefits administrationpayroll reconciliationdata analysisHRIS configurationpayroll system configuration401(k) auditingeligibility managementcompliance documentationreport generationissue resolution
Soft Skills
empathycommunicationproblem-solvingprofessionalismdiscretionattention to detailoperational improvementroot-cause analysisconflict resolutioncustomer service
Certifications
CEBSSHRM-CPSHRM-SCP