Virtru

Senior Customer Success Manager

Virtru

full-time

Posted on:

Location Type: Hybrid

Location: Washington, DC • District of Columbia • Washington • United States

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Salary

💰 $120,000 - $130,000 per year

Job Level

Senior

About the role

  • Serve as a strategic partner to Enterprise and Upper Mid-Market customers
  • Manage a portfolio of approximately 50 accounts
  • Drive customer adoption, expansion, and retention
  • Work cross-functionally with Sales, Product, Engineering, and Support teams
  • Develop trusted advisor relationships with key stakeholders
  • Conduct regular business reviews (QBRs/EBRs) that demonstrate ROI
  • Advocate for customer needs across Product, Engineering, and Support teams
  • Design and execute comprehensive success plans tailored to each customer
  • Monitor customer health metrics, usage patterns, and engagement signals
  • Deliver training and enablement to customer teams
  • Own renewal responsibility for your book of business
  • Identify expansion opportunities across Virtru's product portfolio
  • Contribute to a wide range of Customer Success projects
  • Partner with Product Management to influence roadmap based on customer feedback
  • Represent Virtru at customer events, webinars, and industry conferences

Requirements

  • 7+ years of Customer Success, Account Management, or related experience in B2B SaaS
  • Proven track record managing Enterprise and/or Upper Mid-Market customer relationships with complex technical products
  • Experience driving adoption of security, infrastructure, or technical solutions
  • Strong business acumen with ability to translate technical capabilities into business outcomes and ROI
  • Demonstrated success owning renewals and driving net retention in existing accounts
  • Experience identifying and progressing expansion opportunities
  • Excellent presentation, communication, and interpersonal skills with ability to engage audiences from technical users to executives
  • Highly organized with ability to manage multiple accounts and priorities simultaneously
  • Data-driven mindset with strong analytical skills
  • Self-starter who thrives in a fast-paced, dynamic environment
  • Willingness to travel to customer sites as needed.
Benefits
  • Flexible PTO policy
  • $1,500 annual Learning & Development Stipend
  • Frequent company-sponsored team celebrations
  • Access to an Employee Assistance Program
  • Access to Headspace, a mental health app
  • 3% contribution to retirement account
  • High degree of flexibility
  • Competitive compensation
  • Generous parental, medical, and bereavement policies
  • Uncapped commissions for Sales roles
  • 401K contribution and stock options
  • Full medical, dental, and vision benefits
  • New Hire Swag and IT Welcome boxes
  • Structured semi-annual 360° performance reviews
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaSCustomer SuccessAccount ManagementTechnical solutionsSecurity solutionsInfrastructure solutionsData analysisBusiness reviewsCustomer health metricsEngagement signals
Soft Skills
Business acumenPresentation skillsCommunication skillsInterpersonal skillsOrganizational skillsAnalytical skillsSelf-starterAdaptabilityRelationship buildingCustomer advocacy