Support Engineer

• Act as a primary support resource for federal customers, troubleshooting Virtru’s data-centric security solutions in hybrid and multi-cloud environments.
• Partner with Deployment Engineers and Customer Success Managers (CSMs) to resolve issues efficiently in testing and production environments.
• Diagnose misconfigurations in .yaml files, ensuring seamless encryption workflows.
• Understand and troubleshoot attribute-based access control (ABAC) impacts on encryption services in complex federal deployments.
• Provide deep technical knowledge in Microsoft, ideally with experience supporting Microsoft Exchange, SharePoint, and/or Windows desktop environments in the Federal space.
• Assist in Active Directory integrations for secure authentication and data access.
• Guide clients in air-gapped and constrained environments, ensuring compliance with mission-critical security standards.
• Become an expert on the DSP and the products built on top of it.
• Develop and refine internal and external documentation, enabling customers to troubleshoot and maintain their secure environments.
• Create training materials to educate federal clients and internal support teams.
• Identify and implement process improvements to enhance the efficiency of customer support operations.

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