Technical Support Contractor
CoinTracker
SQL
Federal Customer Support Engineer
Virtru
full-time
Posted on:
Location Type: Remote
Location: Remote • District of Columbia, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $115,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudKubernetesTerraform
About the role
- Act as a primary support resource for federal customers, troubleshooting Virtru’s data-centric security solutions in hybrid and multi-cloud environments.
- Partner with Deployment Engineers and Customer Success Managers (CSMs) to resolve issues efficiently in testing and production environments.
- Diagnose misconfigurations in .yaml files, ensuring seamless encryption workflows.
- Understand and troubleshoot attribute-based access control (ABAC) impacts on encryption services in complex federal deployments.
- Provide deep technical knowledge in Microsoft, ideally with experience supporting Microsoft Exchange, SharePoint, and/or Windows desktop environments in the Federal space.
- Assist in Active Directory integrations for secure authentication and data access.
- Guide clients in air-gapped and constrained environments, ensuring compliance with mission-critical security standards.
- Become an expert on the DSP and the products built on top of it.
- Develop and refine internal and external documentation, enabling customers to troubleshoot and maintain their secure environments.
- Create training materials to educate federal clients and internal support teams.
- Identify and implement process improvements to enhance the efficiency of customer support operations.
Requirements
- 5+ years of experience supporting products in Microsoft Exchange, SharePoint, and/or Windows desktop environments
- 3+ years of experience troubleshooting hybrid and multi-cloud environments.
- Awareness of how government and DoD networks and systems work.
- Customer-Focused: Dedicated to enabling federal teams with secure data-sharing capabilities.
- Innovative Problem Solver: Able to troubleshoot in denied, degraded, intermittent, or limited (DDIL) environments.
- Effective Communicator: Capable of translating complex technical concepts into clear, actionable insights.
- Collaborative Partner: Works seamlessly across cross-functional and coalition teams.
- Certifications: CKAD, CCNA, Security+
- Cloud: AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect Expert.
- Zero Trust: Familiarity with OpenTDF.io, attribute-based access control systems, zero trust architecture (ZTA), and end-to-end encryption.
- Experience with GitHub
- Familiarity with YAML files and Helm charts
- Experience using tools like Terraform, Kubernetes, AWS, and/or Azure
Benefits
- A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge.
- A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow.
- Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social!
- Access to an Employee Assistance Program
- Access to Headspace, a mental health app tailored to your specific needs.
- A flat 3% contribution to your retirement account
- A high degree of flexibility — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.
- Competitive compensation
- Generous parental, medical, and bereavement policies
- 401K contribution and stock options
- Full medical, dental, and vision benefits
- New Hire Swag and IT Welcome boxes
- Structured semi-annual 360° performance reviews
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootinghybrid environmentsmulti-cloud environmentsattribute-based access controlMicrosoft ExchangeSharePointWindows desktop environmentsActive Directory integrationsencryption workflowsprocess improvements
Soft skills
customer-focusedinnovative problem solvereffective communicatorcollaborative partner
Certifications
CKADCCNASecurity+AWS Certified Solutions ArchitectMicrosoft Certified: Azure Solutions Architect Expert
