Client Communication Representative

Virtix Health

full-time

Posted on: 2/5/2026

Location Type: Remote

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About the role

Contact healthcare provider offices to request medical records on behalf of clients/health plans.
Coordinate and schedule medical record retrieval using the appropriate retrieval method specified by the Health Plan.
Research and resolve incorrect or incomplete information related to retrieval scheduling.
Enter, update, and maintain accurate record retrieval data in the Virtix Health application.
Provide professional, courteous communication to provider offices throughout the retrieval process.
Make consistent, proactive follow‑up phone calls to ensure timely record collection.
Document all actions and maintain detailed tracking of assignments in the in‑house system.
Submit daily productivity metrics to the supervisor through an accurately maintained spreadsheet.
Perform additional duties as assigned to support organizational needs.

High school diploma or equivalent required.
Previous call center, sales, or collections experience preferred—especially in a healthcare or office environment.
Demonstrated accuracy in data entry and familiarity with basic office procedures and equipment.
Strong verbal and written communication skills with proper spelling and grammar.
High attention to detail and accuracy throughout the record retrieval lifecycle.
Understanding of HIPAA regulations and the importance of maintaining confidentiality.
Proficiency with basic computer applications and the ability to learn internal systems.

Benefits

We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entryrecord retrievalaccuracyproductivity metricsscheduling

Soft Skills

communicationattention to detailproblem-solvingprofessionalismcourtesy