Site Data Collector – Call Center
Virtix Health
full-time
Posted on:
Location Type: Hybrid
Location: Syracuse • New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Accurately and efficiently conduct medical record abstraction services both in-person and electronically
- Travel to medical facilities in specified area of region from home to complete review services as assigned by Virtix Health and represent Virtix Health with medical facility staff
- Scan relevant components of the medical record to support clinical reviews to be performed
- Contact provider offices to request copies of medical records
- Identify and coordinate the retrieval method and scheduling of record retrieval with provider offices
- Schedule retrieval with accurate and timely updates using the Virtix Health retrieval application
- Provide professional communication and customer service with provider offices throughout the record retrieval process
- Make regular and consistent phone calls to complete timely retrieval
- Enter and maintain records into the in-house computer application to document and track record retrievals
- Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of a spreadsheet
- Pass quality and accuracy testing as requested in a timely manner
Requirements
- Clinical experience is preferred – such as medical assistant, certified nursing assistant, medical clerk or related experience
- Previous call center sales or collections experience acceptable with experience in a healthcare environment or office setting preferred
- Knowledge, experience and/or training in accurate data entry, office equipment and procedures required
- Ability to communicate clearly through verbal and written communication, using proper spelling and grammar
- Must be willing to travel
- Demonstrate accuracy and attention to detail in the retrieval lifecycle process
- Must have reliable high-speed internet
- Understanding of HIPAA regulations
- Computer skills with navigation of applications
- High School diploma or equivalency required
Benefits
- health insurance
- flexible work arrangements
- professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical record abstractiondata entryrecord retrievalclinical reviewsdocumentationspreadsheet maintenancequality testingcustomer service
Soft skills
communicationattention to detailprofessionalismorganizational skills
Certifications
High School diplomacertified nursing assistantmedical assistant