VIPRE Security Group

Accounts Receivable

• Ensure accurate and timely processing of all billing activities
• Review contracts for completeness and accuracy and process within 24 hours of receipt
• Manually process billing adjustments for accounts with errors throughout the month
• Maintain accuracy with customer billing and review refund/credit requests for accuracy and escalate when necessary
• Reconcile bank and credit card transactions
• Handle customer inquiries via Kayako, email, and telephone
• Submit vendor invoices and prepare vendor royalty reports
• Support month-end closing and reporting processes
• Participate in UAT testing and assist with system updates
• Upload invoices and maintain accurate account records
• Provide support for sales representatives and account management teams

Accounts Receivable Specialist

Research Engineer

• Responsible for daily analysis and research on malicious software; investigate how it works and what it does.
• Create detection and removal/cleaning and assist in creation of removal tools.
• Write malware descriptions for the Security Response Team.
• Handle assigned case reports and escalate difficult cases to next level engineer.
• Reverse engineer malware to understand underlying behavior and implications on computer and network environments.
• Develop malware detection and remediation code.
• Research new technologies on detection and remediation and vulnerabilities.
• Report engine bugs and limitations.
• Create and maintain technical documentation using technical documentation templates.
• Perform related duties as assigned; directly report to the Technical Leader.

Accounts Receivable Specialist

Associate Malware Research Engineer