VIPRE Security Group

Designer

• Combining text, voiceover, video, and graphics into eLearning courses.
• Setup interactivities and course structure using our proprietary courseware engine and eLearning authoring tools.
• Collaborating with the Design Team on visual standards and strategy in relation to how the course is assembled and presented.
• Applying templatized code in HTML5 and XML based courses.
• Assisting the QA team and engaging in QA testing as needed.

Senior Course Designer

Implementation Specialist

• Responsible for the implementation of translation assets for eLearning course library
• Balances multiple projects in a fast-paced environment
• Locates and filters translation/proofreader/voiceover resources
• Communicates with team and all vendors or contractors as needed
• Manages files from translation through internal review to final delivery
• Proofs and edits projects for completeness, formatting accuracy, and linguistic quality
• Localizes content per department standards
• Applies translations and voiceover to web-based courses utilizing various software

Translations Implementation Specialist

Graphics Designer

• Creating fresh high-quality designs and graphics to illustrate eLearning courses
• Generating storyboards for course slides and animations
• Collaborating with the Development and Multimedia Team on visual standards and strategy
• Reviewing and providing feedback on course graphics and designs created by other graphic artists
• Staying abreast of current graphic trends
• Sourcing readily available materials for our media library
• Playing an active role as a creative solutions contributor to development teams

Senior Graphic Designer

QA Engineer

• Collaborating with internal teams on delivering a quality product
• Reviewing and providing feedback on course content regarding misalignment with course development standards, functionality and features issues, and issues regarding browser/device support
• Playing an active role in improving processes, products, activities, and standards
• Playing an active role in the meeting of product schedules

Junior QA Tester

• Creating quality designs and graphics to illustrate eLearning courses
• Generating storyboards for course slides and animations
• Collaborating with the Development and Multimedia Team
• Reviewing and providing feedback on course graphics
• Staying abreast of current graphic trends
• Sourcing materials for the media library
• Contributing creatively to development teams

Junior Graphic Designer

• Combining text, voiceover, video, and graphics into eLearning courses
• Setup interactivities and course structure using proprietary courseware engine
• Collaborating with Design Team on visual standards and strategy
• Applying templatized code in HTML5 and XML based courses
• Assisting the QA team and engaging in QA testing as needed

Junior Course Designer

Support Engineer

• Provide technical support via phones, tickets, and live chat
• Engage customers via multiple interfaces
• Practice empathy and positive words choices when communicating with customers
• Resolve first level issues by:
• Determining the nature of the issue by identifying what the customer is trying to accomplish
• Gathering information from the customer including steps that customer took
• Attempting to reproduce reported issues
• Analyzing the symptoms and where possible identifying the underlying problem
• Offering relevant troubleshooting steps and/or solutions
• Directing customers to appropriate help articles
• Communicate and follow-up with customers
• Escalate unresolved issues to second level support with appropriate detail
• Monitor for and proactively identify potential or emerging issues
• Participate as an integral member of the shift-based team problems and make recommendations regarding solutions
• Keep up to date with all communication that impacts the organization