Housing Case Manager

Violence Intervention Program

Housing Case Manager assisting survivors in obtaining permanent housing post-domestic violence. Collaborating with different service providers and conducting assessments to meet clients' needs.

Posted 7/5/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $32 per hourWebsite

About the role

Key responsibilities & impact

Assess clients' service needs and provide case management and advocacy related to public benefits, access to education, and employment opportunities;
Provide informational workshops on benefits and employment;
Coordinate services with other providers to bridge service gaps for clients;
Establish and maintain positive relationships with other service providers, community-based organizations, and government entities;
Conduct screenings and intakes to assess eligibility for the program;
Collaborate with clients to develop a case management plan for economic sustainability, and implement that plan through support services;
Review eligibility and assist with applications for benefits/entitlements;
Provide post-placement follow-up services to support stability;
Maintain proper and timely documentation of client activities in VIP’s client management system, Salesforce;

Requirements

What you’ll need

Bachelor’s in relevant field, or equivalent experience;
Fluent in both English and Spanish (verbal and written);
A minimum of three (3) years crisis intervention, case management, advocacy and/or counseling experience, preferably in the areas of housing and/or domestic violence, sexual assault, or related field;
Strong verbal, written, communication and documenting skills;
Must be well organized and be able to work both independently and as a team member;
Must be knowledgeable in working with diverse communities, particularly Latinx, people of color, and low-income populations, and must deliver services with cultural humility;
Must have the ability to operate office equipment such as computers, copy machine, fax machine, phone systems, etc., with strong internet and software skills; incl. Microsoft Office and client database;
Must be able to work effectively in a remote service model (“work from home”);
Must have the ability to lift at least 30 lbs. and travel via public transportation (bus, train, etc.);
Must be able to exercise good judgment and sensitivity at all times;
Must maintain agency, program, and client confidentiality at all times;
Must work well with a team and bring self-awareness and accountability to the workplace.
Great sense of humor a huge plus.

Benefits

Comp & perks

VIP covers 90% of medical insurance premium costs for employees and their families.
Flexible Spending Accounts & Health Savings Accounts available.
Unlimited Paid Time Off program, 12 paid holidays, a mid-year and end-of-year office closure.
Summer Friday schedule (optional)
Commuter benefits (Mass Transit & Parking)
403b retirement plan
Employee Assistance Program
Disability & Life Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Crisis InterventionCase ManagementAdvocacyEligibility AssessmentDocumentation SkillsClient Management SystemsMicrosoft OfficeClient Database Management

Soft Skills

Strong Communication SkillsOrganizational SkillsTeam CollaborationSensitivity and Good JudgmentSelf-Awareness