Housing Case Manager

Violence Intervention Program

Housing Case Manager assisting survivors in obtaining permanent housing post-domestic violence. Collaborating with different service providers and conducting assessments to meet clients' needs.

Posted 7/5/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in case management, advocacy, and crisis intervention, with a strong focus on supporting diverse communities and ensuring access to public benefits and employment opportunities. Proficient in maintaining documentation and utilizing client management systems to enhance service delivery.

Highest-signal resume keywords

Case ManagementCrisis InterventionFluent in English and SpanishClient AdvocacyCultural Humility

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Crisis InterventionCase ManagementAdvocacyEligibility AssessmentDocumentation SkillsClient Management SystemsMicrosoft OfficeClient Database Management

Soft Skills

Strong Communication SkillsOrganizational SkillsTeam CollaborationSensitivity and Good JudgmentSelf-Awareness

Tools & Technologies

SalesforceOffice Equipment Operation

Industry Keywords

Public BenefitsEmployment OpportunitiesHousingDomestic ViolenceSexual AssaultLatinx CommunitiesLow-Income Populations

About the role

Key responsibilities & impact

Assess clients' service needs and provide case management and advocacy related to public benefits, access to education, and employment opportunities;
Provide informational workshops on benefits and employment;
Coordinate services with other providers to bridge service gaps for clients;
Establish and maintain positive relationships with other service providers, community-based organizations, and government entities;
Conduct screenings and intakes to assess eligibility for the program;
Collaborate with clients to develop a case management plan for economic sustainability, and implement that plan through support services;
Review eligibility and assist with applications for benefits/entitlements;
Provide post-placement follow-up services to support stability;
Maintain proper and timely documentation of client activities in VIP’s client management system, Salesforce;

Requirements

What you’ll need

Bachelor’s in relevant field, or equivalent experience;
Fluent in both English and Spanish (verbal and written);
A minimum of three (3) years crisis intervention, case management, advocacy and/or counseling experience, preferably in the areas of housing and/or domestic violence, sexual assault, or related field;
Strong verbal, written, communication and documenting skills;
Must be well organized and be able to work both independently and as a team member;
Must be knowledgeable in working with diverse communities, particularly Latinx, people of color, and low-income populations, and must deliver services with cultural humility;
Must have the ability to operate office equipment such as computers, copy machine, fax machine, phone systems, etc., with strong internet and software skills; incl. Microsoft Office and client database;
Must be able to work effectively in a remote service model (“work from home”);
Must have the ability to lift at least 30 lbs. and travel via public transportation (bus, train, etc.);
Must be able to exercise good judgment and sensitivity at all times;
Must maintain agency, program, and client confidentiality at all times;
Must work well with a team and bring self-awareness and accountability to the workplace.
Great sense of humor a huge plus.

Benefits

Comp & perks

VIP covers 90% of medical insurance premium costs for employees and their families.
Flexible Spending Accounts & Health Savings Accounts available.
Unlimited Paid Time Off program, 12 paid holidays, a mid-year and end-of-year office closure.
Summer Friday schedule (optional)
Commuter benefits (Mass Transit & Parking)
403b retirement plan
Employee Assistance Program
Disability & Life Insurance