German Customer Experience Agent

Vintage Cash Cow

Customer Experience Agent handling inquiries through various channels for German-speaking clients. Joining Arcavindi to create exceptional customer experiences in Europe.

Posted 5/25/2026full-timeLeeds • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide excellent customer service and clear communication across all channels for our German-speaking customers
Handle complaints professionally and empathetically, in accordance with our policies
Support sales and purchasing processes and contribute to our growth targets
Achieve and exceed KPIs related to response times, resolution rates, and customer satisfaction
Work effectively with colleagues to ensure a seamless customer journey
Contribute to building a high-performing, supportive, and adaptable team culture
Respond to incoming inquiries via phone, email, SMS, WhatsApp, web chat, and social media
Make outbound calls, e.g., welcome calls, pickup coordination, and customer updates
Handle complaints by reviewing issues, finding timely solutions, and keeping customers informed
Support the purchasing process, address objections, and build customer trust
Document interactions carefully, maintain systems, and complete administrative tasks
Work closely with internal teams to ensure smooth handovers and holistic customer care
Contribute to continuous improvement by proposing ideas to optimize processes

Requirements

What you’ll need

German language proficiency
Empathy for customers
Customer service experience is an advantage

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Vintage Cash Cow Website LinkedIn All Job Openings 51 - 200 employees Founded 2015 🛍️ eCommerce 👥 B2C 🛒 Retail eCommerce
B2C
Retail Vintage Cash Cow is an innovative service that allows individuals to easily sell their unwanted vintage and valuable items, such as jewellery, watches, cameras, and silverware. Customers can request a free postage pack, send their items securely, and receive a fair offer within approximately seven working days. With a focus on excellent customer support and a hassle-free experience, Vintage Cash Cow aims to provide a simple solution for decluttering while giving old items a second life. German Customer Experience Agent 🔥 24 minutes ago 🏢🏡 Leeds – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇩🇪 German Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide excellent customer service and clear communication across all channels for our German-speaking customers
Handle complaints professionally and empathetically, in accordance with our policies
Support sales and purchasing processes and contribute to our growth targets
Achieve and exceed KPIs related to response times, resolution rates, and customer satisfaction
Work effectively with colleagues to ensure a seamless customer journey
Contribute to building a high-performing, supportive, and adaptable team culture
Respond to incoming inquiries via phone, email, SMS, WhatsApp, web chat, and social media
Make outbound calls, e.g., welcome calls, pickup coordination, and customer updates
Handle complaints by reviewing issues, finding timely solutions, and keeping customers informed
Support the purchasing process, address objections, and build customer trust
Document interactions carefully, maintain systems, and complete administrative tasks
Work closely with internal teams to ensure smooth handovers and holistic customer care
Contribute to continuous improvement by proposing ideas to optimize processes 🎯 Requirements
German language proficiency
Empathy for customers
Customer service experience is an advantage Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Care Advisor 🕒 4 days ago Pharmacy2U Ltd 1001 - 5000 💊 Pharmaceuticals 🛍️ eCommerce 👥 B2C Website LinkedIn All Job Openings Customer Care Advisor working hybrid to support patients with inquiries via various communication methods. Managing complaints professionally and collaborating with internal teams for resolution. 🏢🏡 Leeds – Hybrid 💵 £26.1k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Care Advisor 🕒 May 1 Pharmacy2U Ltd 1001 - 5000 💊 Pharmaceuticals 🛍️ eCommerce 👥 B2C Website LinkedIn All Job Openings Customer Care Advisor for the UK's largest online pharmacy providing patient support via calls, emails, and live chat. Taking ownership of patient issues and collaborating with teams to resolve queries. 🏢🏡 Leeds – Hybrid 💵 £26.1k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Senior Customer Service Representative 🕒 April 2 Waystone 1001 - 5000 💸 Finance 📋 Compliance Website LinkedIn All Job Openings Customer Service Representative providing exceptional service and technical expertise on customer inquiries. Collaborating with leadership and resolving queries at first contact in a financial services environment. 🏢🏡 Leeds – Hybrid ⏰ Full Time 🟠 Senior 💝 Customer Support 🇬🇧 UK Skilled Worker Visa Sponsor View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

customer servicecommunicationempathyteamworkproblem-solvingadaptabilitycontinuous improvementcustomer trustadministrative skillsKPI achievement