French Customer Experience Agent

Vintage Cash Cow

Customer Experience Agent facilitating customer interactions across multiple platforms for French-speaking customers. Handling queries and building trust during the buying experience.

Posted 5/25/2026full-timeLeeds • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Deliver excellent customer service and communication across all channels to our French speaking customers.
Handle complaints with professionalism, empathy, and adherence to policy.
Support sales and buying conversations, contributing to growth targets.
Meet and exceed KPIs for response times, resolution rates, and customer satisfaction.
Collaborate effectively with colleagues to ensure a seamless customer journey.
Contribute to building a high-performing, supportive, and adaptable team culture.
Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
Handle outbound calls, including welcomes, collections, and customer updates.
Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
Support the buying process, overcoming objections and helping customers feel confident.
Accurately record interactions, maintain systems, and complete admin tasks.
Liaise with internal teams to deliver smooth handovers and joined-up customer care.
Contribute to continuous improvement by suggesting ways to refine processes.

Requirements

What you’ll need

Proven experience in customer service, contact centres, or sales environments.
Excellent verbal and written communication skills, with empathy and clarity.
Strong problem-solving skills with resilience under pressure.
Confidence in handling objections and complaints fairly and constructively.
Ability to balance speed with accuracy and quality.
Organised and able to manage multiple priorities.
Comfortable using CRM systems and digital communication platforms.
Team-oriented mindset with a proactive, solutions-focused approach.
Background in buying, sales, or complaint resolution.
Ability to adapt quickly in a fast-growing scale-up environment.
Experience working in businesses with operational warehouses or physical products.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Vintage Cash Cow Website LinkedIn All Job Openings 51 - 200 employees Founded 2015 🛍️ eCommerce 👥 B2C 🛒 Retail eCommerce
B2C
Retail Vintage Cash Cow is an innovative service that allows individuals to easily sell their unwanted vintage and valuable items, such as jewellery, watches, cameras, and silverware. Customers can request a free postage pack, send their items securely, and receive a fair offer within approximately seven working days. With a focus on excellent customer support and a hassle-free experience, Vintage Cash Cow aims to provide a simple solution for decluttering while giving old items a second life. French Customer Experience Agent 🔥 24 minutes ago 🏢🏡 Leeds – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇫🇷 French Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Deliver excellent customer service and communication across all channels to our French speaking customers.
Handle complaints with professionalism, empathy, and adherence to policy.
Support sales and buying conversations, contributing to growth targets.
Meet and exceed KPIs for response times, resolution rates, and customer satisfaction.
Collaborate effectively with colleagues to ensure a seamless customer journey.
Contribute to building a high-performing, supportive, and adaptable team culture.
Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
Handle outbound calls, including welcomes, collections, and customer updates.
Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
Support the buying process, overcoming objections and helping customers feel confident.
Accurately record interactions, maintain systems, and complete admin tasks.
Liaise with internal teams to deliver smooth handovers and joined-up customer care.
Contribute to continuous improvement by suggesting ways to refine processes. 🎯 Requirements
Proven experience in customer service, contact centres, or sales environments.
Excellent verbal and written communication skills, with empathy and clarity.
Strong problem-solving skills with resilience under pressure.
Confidence in handling objections and complaints fairly and constructively.
Ability to balance speed with accuracy and quality.
Organised and able to manage multiple priorities.
Comfortable using CRM systems and digital communication platforms.
Team-oriented mindset with a proactive, solutions-focused approach.
Background in buying, sales, or complaint resolution.
Ability to adapt quickly in a fast-growing scale-up environment.
Experience working in businesses with operational warehouses or physical products. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Care Advisor 🕒 4 days ago Pharmacy2U Ltd 1001 - 5000 💊 Pharmaceuticals 🛍️ eCommerce 👥 B2C Website LinkedIn All Job Openings Customer Care Advisor working hybrid to support patients with inquiries via various communication methods. Managing complaints professionally and collaborating with internal teams for resolution. 🏢🏡 Leeds – Hybrid 💵 £26.1k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Care Advisor 🕒 May 1 Pharmacy2U Ltd 1001 - 5000 💊 Pharmaceuticals 🛍️ eCommerce 👥 B2C Website LinkedIn All Job Openings Customer Care Advisor for the UK's largest online pharmacy providing patient support via calls, emails, and live chat. Taking ownership of patient issues and collaborating with teams to resolve queries. 🏢🏡 Leeds – Hybrid 💵 £26.1k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Senior Customer Service Representative 🕒 April 2 Waystone 1001 - 5000 💸 Finance 📋 Compliance Website LinkedIn All Job Openings Customer Service Representative providing exceptional service and technical expertise on customer inquiries. Collaborating with leadership and resolving queries at first contact in a financial services environment. 🏢🏡 Leeds – Hybrid ⏰ Full Time 🟠 Senior 💝 Customer Support 🇬🇧 UK Skilled Worker Visa Sponsor View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecomplaint resolutionsales supportKPI managementadministrative tasksproblem-solvingprocess improvementmulti-channel communicationobjection handlingrecord keeping

Soft Skills

empathycommunicationresilienceteamworkorganisational skillsadaptabilityproactive mindsetsolutions-focused approachprofessionalismclarity