German Customer Experience Agent

Vintage Cash Cow

Customer Experience Agent managing customer inquiries across various channels for vintage items. Role involves complaint management and enhancing customer journeys in Europe.

Posted 5/25/2026full-timeDUIVEN • 🇳🇱 NetherlandsMid-LevelSenior💰 €32,200 - €38,300 per yearWebsite

About the role

Key responsibilities & impact

Handle incoming inquiries via phone, email, WhatsApp, webchat and social media
Make outbound calls, e.g., greetings, collection coordination and customer updates
Handle complaints professionally and in a timely manner
Support the acquisition process, address objections and build customer trust
Accurately document interactions, maintain systems and perform administrative tasks

Requirements

What you’ll need

German language skills required
Customer service experience preferred
Ability to communicate with empathy
Knowledge of complaint management is an advantage
Understanding of sales and acquisition/purchase processes

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Vintage Cash Cow Website LinkedIn All Job Openings 51 - 200 employees Founded 2015 🛍️ eCommerce 👥 B2C 🛒 Retail eCommerce
B2C
Retail Vintage Cash Cow is an innovative service that allows individuals to easily sell their unwanted vintage and valuable items, such as jewellery, watches, cameras, and silverware. Customers can request a free postage pack, send their items securely, and receive a fair offer within approximately seven working days. With a focus on excellent customer support and a hassle-free experience, Vintage Cash Cow aims to provide a simple solution for decluttering while giving old items a second life. German Customer Experience Agent 🔥 24 minutes ago 🏢🏡 Duiven – Hybrid 💵 €32.2k - €38.3k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇩🇪 German Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Handle incoming inquiries via phone, email, WhatsApp, webchat and social media
Make outbound calls, e.g., greetings, collection coordination and customer updates
Handle complaints professionally and in a timely manner
Support the acquisition process, address objections and build customer trust
Accurately document interactions, maintain systems and perform administrative tasks 🎯 Requirements
German language skills required
Customer service experience preferred
Ability to communicate with empathy
Knowledge of complaint management is an advantage
Understanding of sales and acquisition/purchase processes Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

communicationempathycustomer servicecomplaint managementtrust building