Customer Experience Agent, Swedish Speaking

Vintage Cash Cow

Customer Experience Agent handling customer queries across various channels for Arcavindi. Building trust and resolving complaints while supporting the buying process.

Posted 5/2/2026full-timeLeeds • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

As a Customer Experience Agent - Swedish Speaking, you’ll be the voice of Arcavindi across multiple channels.
Handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media.
Resolve complaints with empathy, while also building trust during the buying process.
Inductively manage customer conversations with professionalism, speed, and empathy.
Resolve queries and complaints fairly and consistently, meeting quality standards.
Support customers during the buying process, explaining next steps and overcoming objections.
Collaborate to resolve complex cases smoothly.
Consistently exceed KPIs for quality, efficiency, and customer satisfaction.

Requirements

What you’ll need

Proven experience in customer service, contact centres, or sales environments.
Excellent verbal and written communication skills, with empathy and clarity.
Strong problem-solving skills with resilience under pressure.
Confidence in handling objections and complaints fairly and constructively.
Ability to balance speed with accuracy and quality.
Organised and able to manage multiple priorities.
Comfortable using CRM systems and digital communication platforms.
Team-oriented mindset with a proactive, solutions-focused approach.
Background in buying, sales, or complaint resolution.
Ability to adapt quickly in a fast-growing scale-up environment.
Experience working in businesses with operational warehouses or physical products.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Vintage Cash Cow Website LinkedIn All Job Openings 51 - 200 employees Founded 2015 🛍️ eCommerce 👥 B2C 🛒 Retail eCommerce
B2C
Retail Vintage Cash Cow is an innovative service that allows individuals to easily sell their unwanted vintage and valuable items, such as jewellery, watches, cameras, and silverware. Customers can request a free postage pack, send their items securely, and receive a fair offer within approximately seven working days. With a focus on excellent customer support and a hassle-free experience, Vintage Cash Cow aims to provide a simple solution for decluttering while giving old items a second life. Customer Experience Agent, Swedish Speaking 🔥 48 minutes ago 🏢🏡 Leeds – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇸🇪 Swedish Required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
As a Customer Experience Agent - Swedish Speaking, you’ll be the voice of Arcavindi across multiple channels.
Handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media.
Resolve complaints with empathy, while also building trust during the buying process.
Inductively manage customer conversations with professionalism, speed, and empathy.
Resolve queries and complaints fairly and consistently, meeting quality standards.
Support customers during the buying process, explaining next steps and overcoming objections.
Collaborate to resolve complex cases smoothly.
Consistently exceed KPIs for quality, efficiency, and customer satisfaction. 🎯 Requirements
Proven experience in customer service, contact centres, or sales environments.
Excellent verbal and written communication skills, with empathy and clarity.
Strong problem-solving skills with resilience under pressure.
Confidence in handling objections and complaints fairly and constructively.
Ability to balance speed with accuracy and quality.
Organised and able to manage multiple priorities.
Comfortable using CRM systems and digital communication platforms.
Team-oriented mindset with a proactive, solutions-focused approach.
Background in buying, sales, or complaint resolution.
Ability to adapt quickly in a fast-growing scale-up environment.
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Hard Skills & Tools

customer servicecontact centressalescomplaint resolutionproblem-solvingCRM systemsdigital communication

Soft Skills

verbal communicationwritten communicationempathyresilienceprofessionalismorganisedteam-orientedproactivesolutions-focused