Customer Experience Agent – German-speaking

Vintage Cash Cow

Customer Experience Agent managing customer inquiries via various channels at Arcavindi. Handling complaints and maintaining customer satisfaction in a hybrid working environment.

Posted 5/2/2026full-timeKorneuburg • 🇦🇹 AustriaMid-LevelSenior💰 €34,000 - €37,000 per yearWebsite

About the role

Key responsibilities & impact

Independently manage customer interactions with professionalism, speed, and empathy
Handle inquiries and complaints fairly and consistently in line with quality standards
Support the purchase process through clear communication and confident handling of objections
Build trust through precise, timely, and transparent communication
Take on complex cases and collaborate closely with colleagues to ensure smooth resolution
Consistently meet and exceed KPIs related to quality, efficiency, and customer satisfaction
Provide feedback and ideas to improve processes, training, and workflows

Requirements

What you’ll need

Proven experience in customer service, contact centers, or sales-related roles
Excellent verbal and written communication skills with strong empathy and clarity
Strong problem-solving abilities and resilience in demanding situations
Confident handling of objections and complaints
Ability to balance speed with accuracy and quality
Structured approach to work and good time management
Proficient with CRM systems and digital communication platforms
Team-oriented, proactive, and solution-focused mindset
Fluent in German and English
Nice to have:
Experience in procurement, sales, or complaint management
Ability to adapt quickly to a fast-growing scale-up environment
Experience in companies with operational warehouse processes or physical products

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Vintage Cash Cow Website LinkedIn All Job Openings 51 - 200 employees Founded 2015 🛍️ eCommerce 👥 B2C 🛒 Retail eCommerce
B2C
Retail Vintage Cash Cow is an innovative service that allows individuals to easily sell their unwanted vintage and valuable items, such as jewellery, watches, cameras, and silverware. Customers can request a free postage pack, send their items securely, and receive a fair offer within approximately seven working days. With a focus on excellent customer support and a hassle-free experience, Vintage Cash Cow aims to provide a simple solution for decluttering while giving old items a second life. Customer Experience Agent – German-speaking 🔥 48 minutes ago 🏢🏡 Korneuburg – Hybrid 💵 €34k - €37k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇩🇪 German Required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Independently manage customer interactions with professionalism, speed, and empathy
Handle inquiries and complaints fairly and consistently in line with quality standards
Support the purchase process through clear communication and confident handling of objections
Build trust through precise, timely, and transparent communication
Take on complex cases and collaborate closely with colleagues to ensure smooth resolution
Consistently meet and exceed KPIs related to quality, efficiency, and customer satisfaction
Provide feedback and ideas to improve processes, training, and workflows 🎯 Requirements
Proven experience in customer service, contact centers, or sales-related roles
Excellent verbal and written communication skills with strong empathy and clarity
Strong problem-solving abilities and resilience in demanding situations
Confident handling of objections and complaints
Ability to balance speed with accuracy and quality
Structured approach to work and good time management
Proficient with CRM systems and digital communication platforms
Team-oriented, proactive, and solution-focused mindset
Fluent in German and English
Nice to have:
Experience in procurement, sales, or complaint management
Ability to adapt quickly to a fast-growing scale-up environment
Experience in companies with operational warehouse processes or physical products Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer servicecontact centerssalesproblem-solvingtime managementprocurementcomplaint managementoperational warehouse processes

Soft Skills

empathycommunicationresiliencehandling objectionsaccuracyqualitystructured approachteam-orientedproactivesolution-focused