Customer Service Team Lead – Deutschsprachig

Vintage Cash Cow

Customer Service Team Lead leading German-speaking team to ensure excellent customer service. Managing KPIs and developing team members in a hybrid work environment.

Posted 5/2/2026full-timeVienna • 🇦🇹 AustriaSeniorWebsite

About the role

Key responsibilities & impact

Lead a German-speaking team to ensure excellent customer service across all channels
Professionally and empathetically handle escalated complaints and complex inquiries
Achieve and exceed KPIs related to quality, efficiency, and customer satisfaction
Work closely with internal stakeholders to meet company objectives and ensure a seamless customer journey
Develop, coach, and support team members to help them reach their full potential
Lead, motivate, and coach a team of German-speaking Customer Support Agents
Manage team performance and ensure compliance with SLAs, KPIs, and internal policies
Plan shifts, workloads, and task distribution within the team
Efficiently handle complex or escalated customer issues
Support recruiting, onboarding, and development of new team members
Collaborate with internal teams to ensure smooth handovers and a consistent customer experience
Promote team engagement, wellbeing, and continuous improvement initiatives

Requirements

What you’ll need

Fluent German, both spoken and written
At least 1 year of leadership experience in a customer-facing environment
Strong service orientation and experience handling escalated complaints
Proven ability to coach, develop, and motivate teams
Knowledge of basic HR processes and policies
Data-driven approach and high attention to detail
Resilience, adaptability, and a positive attitude
Good technical and system knowledge
Ability to reliably meet KPIs, targets, and SLAs
Nice to have
Experience in sales-adjacent support teams with ambitious targets
Experience working with CRM systems
Experience managing inbound and outbound operations

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Vintage Cash Cow Website LinkedIn All Job Openings 51 - 200 employees Founded 2015 🛍️ eCommerce 👥 B2C 🛒 Retail eCommerce
B2C
Retail Vintage Cash Cow is an innovative service that allows individuals to easily sell their unwanted vintage and valuable items, such as jewellery, watches, cameras, and silverware. Customers can request a free postage pack, send their items securely, and receive a fair offer within approximately seven working days. With a focus on excellent customer support and a hassle-free experience, Vintage Cash Cow aims to provide a simple solution for decluttering while giving old items a second life. Customer Service Team Lead – Deutschsprachig 🔥 48 minutes ago 🏢🏡 Vienna – Hybrid ⏰ Full Time 🟠 Senior 💝 Customer Support 🗣️🇩🇪 German Required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead a German-speaking team to ensure excellent customer service across all channels
Professionally and empathetically handle escalated complaints and complex inquiries
Achieve and exceed KPIs related to quality, efficiency, and customer satisfaction
Work closely with internal stakeholders to meet company objectives and ensure a seamless customer journey
Develop, coach, and support team members to help them reach their full potential
Lead, motivate, and coach a team of German-speaking Customer Support Agents
Manage team performance and ensure compliance with SLAs, KPIs, and internal policies
Plan shifts, workloads, and task distribution within the team
Efficiently handle complex or escalated customer issues
Support recruiting, onboarding, and development of new team members
Collaborate with internal teams to ensure smooth handovers and a consistent customer experience
Promote team engagement, wellbeing, and continuous improvement initiatives 🎯 Requirements
Fluent German, both spoken and written
At least 1 year of leadership experience in a customer-facing environment
Strong service orientation and experience handling escalated complaints
Proven ability to coach, develop, and motivate teams
Knowledge of basic HR processes and policies
Data-driven approach and high attention to detail
Resilience, adaptability, and a positive attitude
Good technical and system knowledge
Ability to reliably meet KPIs, targets, and SLAs
Nice to have
Experience in sales-adjacent support teams with ambitious targets
Experience working with CRM systems
Experience managing inbound and outbound operations Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Experience Specialist 🕒 April 3 woom 51 - 200 🔧 Hardware 👥 B2C 🛍️ eCommerce Website LinkedIn All Job Openings Customer Experience Specialist at woom managing customer inquiries and complaints for bicycles. Assisting in digital customer processes and ensuring outstanding customer satisfaction in Vienna. 🏢🏡 Vienna – Hybrid 💵 €2.4k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇩🇪 German Required Pricing Support Specialist 🕒 January 24 Nestle 5001 - 10000 👥 B2C 🛒 Retail Website LinkedIn All Job Openings Junior Demand & Supply Planner at Nestlé managing pricing and supply planning tasks. Collaborating with sales and controlling while optimizing processes in Vienna's supply chain. 🏢🏡 Vienna – Hybrid 💵 €2.6k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇩🇪 German Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

leadership experiencecustomer serviceKPI managementcoachingperformance managementHR processesdata-driven approachCRM systemsinbound operationsoutbound operations

Soft Skills

service orientationempathyresilienceadaptabilitypositive attitudeteam motivationcommunicationproblem-solvingcollaborationengagement