Customer Experience Team Leader
Telda
Customer Service Advisor, Buying Agent, Call Centre
Vintage Cash Cow
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £25,000 per year
Job Level
Mid-LevelSenior
About the role
- Use sales expertise and customer service skills to buy customers' items and work to individual and team targets.
- Begin hitting call and sales targets while maintaining excellent customer service; develop objection-handling skills and manage customer hesitations.
- Consistently meet and exceed daily and weekly KPIs, drive revenue, and contribute to team goals.
- Manage customer calls regarding items sent in for appraisal and sale; resolve customer inquiries efficiently and professionally.
- Collaborate across departments to ensure a seamless customer journey and support a positive, results-oriented team environment.
- As experience grows, identify opportunities for process improvements; after 12 months mentor new agents and lead initiatives to improve sales efficiency and customer satisfaction.
Requirements
- Proven experience in a sales contact centre environment.
- Demonstrated success in meeting and exceeding both team and individual KPIs.
- Proficiency with CRM systems and sales technology.
- Strong objection handling and negotiation skills.
- Excellent telephone manner and communication skills, with a focus on delivering exceptional customer service.
- Ability to work collaboratively within a team to drive performance and achieve common goals.
- Able to be onsite for the first three months during the probationary and training period.
