Customer Support

• Use sales expertise and customer service skills to buy customers' items and work to individual and team targets.
• Begin hitting call and sales targets while maintaining excellent customer service; develop objection-handling skills and manage customer hesitations.
• Consistently meet and exceed daily and weekly KPIs, drive revenue, and contribute to team goals.
• Manage customer calls regarding items sent in for appraisal and sale; resolve customer inquiries efficiently and professionally.
• Collaborate across departments to ensure a seamless customer journey and support a positive, results-oriented team environment.
• As experience grows, identify opportunities for process improvements; after 12 months mentor new agents and lead initiatives to improve sales efficiency and customer satisfaction.

Customer Service Advisor, Buying Agent, Call Centre

Team Lead, Customer Support

Platform Support Specialist

Customer Service Coordinator – Business & Industry

Customer Support

Customer Support