Helpdesk Associate

Vinfen

IT Helpdesk Associate supporting Vinfen, a nonprofit provider of community-based health and human services. Troubleshooting hardware, software, networks, and business applications for employees and end users.

Posted 8/13/2026full-timeCambridge • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in installing, configuring, and troubleshooting computer hardware and software, with a strong focus on customer service and support for end users. Capable of maintaining asset inventory and documentation while effectively collaborating in a team environment.

Highest-signal resume keywords

Windows 10 Installation and MaintenanceMicrosoft Office 365 SupportActive Directory ManagementCustomer Service SkillsA+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer Hardware TroubleshootingSoftware InstallationData Entry and VerificationNetwork ConfigurationAsset Inventory Management

Soft Skills

Excellent Customer ServiceTeam CollaborationOrganizational SkillsTraining AptitudeCommunication Skills

Tools & Technologies

Active DirectoryMS Exchange OnlineSharePointOneDriveAnti-Virus Tools

Certifications & Qualifications

A+ CertificationNet+ CertificationMicrosoft Certifications

Industry Keywords

Help Desk SupportIT SupportTechnical KnowledgeDocumentation SkillsAsset Management

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Install, configure, test, maintain, and troubleshoot computer hardware and software
Accurately maintain asset inventory
Provide guidance and support to end users experiencing IT-related issues
Properly document Help Desk tickets
Maintain master data sets across multiple core business applications
Perform other related duties as required
Provide entry-level help desk support to Vinfen end users and critical internal IT functions
Perform data entry and verification of system jobs and processes
Complete administrative tasks as needed for the IT Department

Requirements

What you’ll need

Two to three years’ experience in the field or related areas
High school diploma or equivalent required
Associate's degree in computer science or related field strongly preferred
Excellent customer service skills
Aptitude to informally train end users with varying levels of technical knowledge
Ability to prioritize multiple tasks
Experience working effectively in a team environment
Verbal and written English skills necessary
Understanding of installing and maintaining Windows 10 and Microsoft Office 365
Working knowledge of Active Directory, MS Exchange Online, SharePoint, and OneDrive
Fluency with anti-virus and anti-malware tools such as Kaspersky and Malwarebytes
Familiarity with TCP/IP, LAN, wireless, and other network configurations
Self-motivated, punctual, and organized
Critical documentation skills
Valid US driver's license must be presented at employment if driving; at least 21 years old and valid for at least six months, with required screening and insurance if using a personal vehicle
Ability to lift at least 50 pounds using proper lifting techniques
Ability to operate computers and office equipment
Ability to stand, file, sit, climb, balance, stoop, kneel, crouch, or crawl as required
Ability to speak, hear, and communicate with clients, staff, and external representatives
Required close, distance, color, peripheral, and depth vision, plus ability to adjust focus
A+ and/or Net+ certification preferred
Microsoft certifications desirable

Benefits

Comp & perks

Equal Opportunity Employer
Vinfen van or personal vehicle may be used for work driving
Mechanical lifting devices provided for objects greater than 50 pounds