Program Director, Mental Health Services

Vinfen

Program Director overseeing mental health services and the operation of residential sites for Vinfen. Responsible for team management, service delivery, and quality improvement initiatives.

Posted 6/2/2026full-timeSomerville • Massachusetts • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Promote the engagement, housing permanency, community tenure, achievement of greater self-sufficiency and successful completion of tenure at the residence for all PS at the site.
Manage a GLE or SIE residential site’s systems and procedures, including planning and implementing regulations and requirements, quality improvement initiatives, and intakes and discharges from residence.
Collaborate with Team’s Housing Coordinator to facilitate successful and timely transitions to and from the group residential site.
Create a helping environment in the residence in which family, friends, and others important in the lives of PS are welcome, respected and valued.
Promote teamwork between Team and GLE/SIE staff to provide all Treatment Plan interventions in and out of residence as needed.
At the direction of the LPHA Clinician, ensure that the non-clinical support interventions of each resident’s Treatment Plan are completed as outlined.
Implement Safety Plans and Crisis Prevention and Response Plans as developed by Team for residents.
Assist the LPHA Clinician in managing the quality and timeliness of residential staffs’ Treatment Plan documentation and Medicaid Rehab Option standards adherence.
Monitor the staffs’ use of evidence-based practice techniques, request additional training from Team staff as needed.
Support the provision of evidence-based practices and best practices to PS, including Motivational Interviewing; Harm Reduction; Housing First; Stages of Change; Wellness Recovery Action Plans (WRAP); Seeking Safety and Cognitive Behavioral interventions.
Manage the site’s DMH licensing adherence.
Maintain the residence’s adherence to Medication Administration Program policies and procedures.
Manage residential sites’ collection and use of resources including food stamps, program fees, representative payee accounts and Client Funds. Monitor expenses and residence’s budget. Submit information for billing procedures.
Manage adverse events, including Incident Reporting; ensure corrective actions are implemented.
Oversee Human Rights policies and procedures for residence.
Ensure the maintenance, repair and safety of the residence.
Maintain “good neighbor” relationships with residence’s neighbors.
Maintain strong working alliances with other service providers of the PS in the residence, including Care Coordination entities.
Hire, orient, provide day-to-day supervision of, and evaluate residence’s staff. Offer consistent and direct performance feedback. Conduct corrective action procedures for residential staff if needed.
Manage relief and overtime resources to maintain operational excellence.
Implement retention, recognition and awards initiatives for residence staff; provide career development guidance and broadcast promotion opportunities.
Ensure required residential Performance Measures are maintained.
Support staff training in, and use of trauma informed, recovery-oriented, person-centered, culturally competent and strengths-based approaches and skills training techniques in their work.
Provide thorough and thoughtful documentation of PS needs and services.
Promote healthcare, employment and education services access for PS.
Participate as member of regional GLE/SIE Program Director Community of Practice Workgroup for continuous professional role competency development, mentoring and learning.
Provides on-call coverage as assigned.
Perform other related duties, as assigned.

Requirements

What you’ll need

A high school diploma or equivalent is required.
Certified Psychiatric Rehabilitation Practitioner credential preferred.
A minimum of one year experience in progressively responsible human services functions required.
Management experience preferred.
Experience working with people with psychiatric disability and/or co-occurring disorders required.
Must have access to an operational and insured vehicle and be willing to use it to transport PS.
Bilingual/bicultural applicants and applicants with lived experience of psychiatric conditions are encouraged to apply.

Benefits

Comp & perks

Professional Development
Hiring Events
External Referral Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

evidence-based practicesMotivational InterviewingHarm ReductionHousing FirstStages of ChangeWellness Recovery Action PlansCognitive Behavioral interventionsincident reportingbudget managementstaff training

Soft Skills

teamworkcommunicationsupervisionperformance feedbackproblem-solvingrelationship buildingmentoringcultural competenceadaptabilityleadership

Certifications

Certified Psychiatric Rehabilitation Practitioner