Client Success Manager

Vimly Benefit Solutions

Client Success Manager at Vimly serving as a strategic partner in benefits administration and fostering long-term client relationships. Leading cross-functional efforts for exceptional service and customer satisfaction.

Posted 4/29/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a strategic partner and trusted advisor to clients
Ensure clients achieve desired outcomes through benefits administration and BPO solutions
Lead cross-functional efforts to deliver exceptional service
Foster long-term relationships with customers
Facilitate regular internal and external client meetings
Collaborate with clients to define success metrics and develop actionable plans
Handle escalated inquiries and ensure timely resolution
Identify trends in customer inquiries and feedback to drive improvement
Monitor SLA adherence to ensure consistent service delivery

Requirements

What you’ll need

5+ years in Benefits Administration customer support
5+ years of employee benefits experience (enrollment, eligibility, claims processing, billing) – a plus
Proven success managing complex customer portfolios
Strong relationship-building and influencing skills
Ability to align customer goals with Vimly’s solutions
Excellent written, verbal, and presentation skills
Results-oriented mindset with a focus on business outcomes
Discretion and sound judgment in managing sensitive information
Ability to multitask and prioritize across internal and external demands
Microsoft Office Suite (Outlook, Word, Excel)
Experience with CRM or support platforms (e.g., Salesforce, JIRA, Confluence)

Benefits

Comp & perks

Medical, Dental and Vision Coverage
401(k) Retirement Plan with employer match
20 PTO days accrued within the first year (includes sick time)
12 holidays per year, Diversity Time Off and Paid Volunteer Time Off
Life and AD&D Insurance
Long-term and Short-term Disability Insurance
Voluntary Life Insurance
Voluntary Long-Term Care (LTC) Insurance
Voluntary Pet Insurance
Voluntary Legal Plan
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
AFLAC Voluntary Benefits
MetLife Voluntary Benefits
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

benefits administrationemployee benefitsenrollmenteligibilityclaims processingbillingcustomer portfolio management

Soft Skills

relationship-buildinginfluencingwritten communicationverbal communicationpresentation skillsresults-oriented mindsetdiscretionsound judgmentmultitaskingprioritization