Billing Specialist

• Perform reconciliations of provisioning data to billing and contracts to identify issues and work with partners to drive root cause solutions.
• Analyze procedures and problems within manual/automated systems.
• Report findings and recommend and assist in implementing solutions for resolution.
• Assist with analyzing and driving solutions to complicated billing issues from our partner organizations and implement corrective adjustments.
• Research records in the revenue stream with errors and work with process owners to take corrective action when required.
• Participate and support new systems, product implementations, changes to tools, queries and reports and partner with others to ensure continuous process improvement.
• Expertly process and manage invoices, payments, billing adjustments, and delinquency notices.
• Ensure timely and accurate processing of all daily, weekly, monthly, quarterly, and annual billing processes.
• Complete financial audits, account reconciliations, monthly closings, among other billing related services ensuring compliance with regulatory requirements.
• Use Excel and internal billing systems for audit processes and data management.
• Maintain accurate billing records and documentation, demonstrating meticulous attention to detail.
• Provide advanced training and support to customer-facing teams on billing-related questions.
• Collaborate with other departments to resolve complex billing issues and improve client satisfaction.
• Monitor and analyze billing data to identify trends and areas for improvement, utilizing your analytical skills.
• Assist in the development and implementation of billing policies and procedures, contributing your professional insights.
• Conduct regular audits of billing processes to ensure accuracy and compliance with industry standards.
• Assist in preparing reports on billing activities and performance for senior management.
• Perform other responsibilities as defined by the billing team roadmap.

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