Program Manager

• Lead and manage large-scale regulatory compliance projects from initial scoping through to completion, with a primary focus on major global laws like the Digital Services Act and the Online Safety Act
• Proactively plan and execute initiatives - both technical and non-technical - to prepare for new and forthcoming regulatory requirements
• Oversee and ensure ongoing compliance obligations by maintaining issue logs and conducting gap analyses to ensure continuous adherence
• Manage all regulatory interactions, ensuring the prompt and accurate delivery of information for formal inquiries such as RFIs by coordinating contributions from relevant teams
• Lead activities to monitor compliance controls, investigate any deviations, and confirm that our safeguards are effective; manage implementation of recommendations from internal and external audits
• Engage in risk assessments, and build and track mitigation strategies to address potential threats to compliance and user safety
• Facilitate the strategic development and execution of compliance frameworks that are robust and adaptable to emerging challenges
• Act as a bridge between internal teams to ensure that compliance standards and best practices are seamlessly integrated into product development and operational workflows
• Continuously seek opportunities to enhance regulatory processes, leveraging insights and feedback to foster a culture of ongoing improvement within Trust & Safety
• Regularly communicate with senior leadership, in partnership with Legal and Operations, providing updates on project status, compliance gaps, strategic decisions, and prioritization

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