Relationship Manager II
TIAA
Trust and Safety Compliance Program Manager
Vimeo
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $101,000 - $139,250 per year
Job Level
Mid-LevelSenior
About the role
- Lead and manage large-scale regulatory compliance projects from initial scoping through to completion, with a primary focus on major global laws like the Digital Services Act and the Online Safety Act
- Proactively plan and execute initiatives - both technical and non-technical - to prepare for new and forthcoming regulatory requirements
- Oversee and ensure ongoing compliance obligations by maintaining issue logs and conducting gap analyses to ensure continuous adherence
- Manage all regulatory interactions, ensuring the prompt and accurate delivery of information for formal inquiries such as RFIs by coordinating contributions from relevant teams
- Lead activities to monitor compliance controls, investigate any deviations, and confirm that our safeguards are effective; manage implementation of recommendations from internal and external audits
- Engage in risk assessments, and build and track mitigation strategies to address potential threats to compliance and user safety
- Facilitate the strategic development and execution of compliance frameworks that are robust and adaptable to emerging challenges
- Act as a bridge between internal teams to ensure that compliance standards and best practices are seamlessly integrated into product development and operational workflows
- Continuously seek opportunities to enhance regulatory processes, leveraging insights and feedback to foster a culture of ongoing improvement within Trust & Safety
- Regularly communicate with senior leadership, in partnership with Legal and Operations, providing updates on project status, compliance gaps, strategic decisions, and prioritization
Requirements
- 5+ years of experience in UGC regulatory compliance, Trust & Safety, program management, or a related field within the technology, internet, or digital services sector
- Deep understanding of global regulatory frameworks such as the DSA, OSA, and other relevant emerging regulations impacting digital platforms
- Proven program management experience with a strong ability to independently lead and deliver complex, cross-functional programs from end to end
- Strong data literacy, with a working knowledge of data analysis tools and a demonstrated ability to translate legal requirements into technical specifications
- Excellent communication and stakeholder management skills, with a track record of effectively engaging and influencing senior leadership and aligning diverse teams
- Experience preparing for audits or managing responses to regulatory inquiries (RFIs), and an ability to drive continuous process improvements
- Ability to handle sensitive content and emotionally charged escalations with tact
- Collaborative, diplomatic, and flexible, with a strong ability to work cross-functionally and manage competing priorities under tight deadlines
- Bachelor\u0027s degree or equivalent practical experience
Benefits
- paid time off
- generous 401k match
- commuter benefits
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- fertility reimbursement
- group term life insurances
- wellbeing resources
- wide range of benefits and perks
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
regulatory complianceprogram managementdata analysisgap analysisrisk assessmentcompliance frameworksaudit preparationtechnical specificationscross-functional program deliveryissue logging
Soft skills
communicationstakeholder managementcollaborationdiplomacyflexibilitytactleadershipproblem-solvinginfluencingadaptability
Certifications
Bachelor's degree
