Senior Client Partner, Customer Success
DoubleVerify
Director, Activations
Vimeo
full-time
Posted on:
Location Type: Hybrid
Location: New York, NY • California, New York, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $158,000 - $216,500 per year
Job Level
Lead
About the role
- Define and execute the global strategy for customer onboarding and initial product use, including ownership of P&L and financial performance of activation and professional services.
- Lead a team of Onboarding/Activation Specialists and standardize the onboarding methodology to reduce time-to-value (TTV), especially for enterprise clients.
- Serve as central point of contact for activation, ensuring smooth hand-offs from Sales and advocating for product improvements to enhance new user experience.
- Establish and track KPIs to measure activation success, use data and analytics to identify pain points, make process improvements, and report effectiveness to senior leadership.
Requirements
- 8+ years of experience in Customer Success, Onboarding, Professional Services, or a related post-sales role within a B2B SaaS environment.
- 5+ years of leadership experience, managing and scaling a team of customer-facing professionals.
- Proven track record of designing, implementing, and optimizing customer onboarding processes.
- Strong understanding of the B2B SaaS customer lifecycle and key metrics (e.g., LTV, Churn, ARR).
- Demonstrated experience managing a P&L and driving revenue from professional services.
- Exceptional project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.
- Analytical and data-driven mindset, with proficiency in using CRM (e.g., Salesforce) and Customer Success platforms (e.g., Gainsight, ChurnZero, Catalyst).
- Bachelor’s degree or equivalent experience.
Benefits
- paid time off
- generous 401k match
- commuter benefits
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- fertility reimbursement
- group term life insurances
- wellbeing resources
- on-target commissions in addition to base salary
- wide range of benefits and perks
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer onboardingP&L managementfinancial performanceKPI trackingdata analyticsprocess improvementcustomer lifecycle metricsproject managementB2B SaaS
Soft skills
leadershiporganizational skillscommunication skillspresentation skillsinterpersonal skillsinfluencing skillscollaboration
