Vimeo

Senior Risk Operations Lead / Analyst

Vimeo

full-time

Posted on:

Location Type: Remote

Location: Remote • New York • 🇺🇸 United States

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Salary

💰 $110,700 - $169,500 per year

Job Level

Senior

Tech Stack

ReactSQLTableau

About the role

  • Help build operations, product experiences, & establish analytics to protect our platform through investigations and data-driven insights
  • Audit & review existing product experiences
  • Contribute to analyzing abnormal signals to help prevent platform abuse across Self-Serve & OTT business lines
  • Own Vimeo’s Risk & Fraud strategy and execution across Trust & Safety, Security, Payment fraud prevention, and support escalations
  • Oversee fraud monitoring, risk operations, and chargeback management while owning associated KPIs/metrics
  • Develop and implement risk management systems to monitor suspicious patterns, mitigate fraud across different vectors, and ensure compliance with industry standards and relevant payment regulations
  • Collaborate with cross-functional teams, including Trust & safety, product, engineering, finance, and legal, to advise on emerging risks, global compliance & security best practices

Requirements

  • 5+ years of experience in payment or risk compliance operations, with a focus on fraud prevention and management
  • Background knowledge of the global payment landscape, including payment processing, fraud prevention techniques, and/or existing regulatory compliance monitoring programs
  • Excellent written and verbal communication skills, both with external customers and internal employees or partners
  • Experience in problem-solving to spot trends and react quickly while establishing new processes or implementations
  • Knowledge of SQL or Business Intelligence tools (e.g. Looker/Tableau) (nice-to-have)
  • Knowledge of fraud vendors & a high-level understanding of their offerings (nice-to-have)
  • Ability to effectively communicate with technical and non-technical partners (nice-to-have)
Benefits
  • paid time off
  • generous 401k match
  • commuter benefits
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • fertility reimbursement
  • group term life insurances
  • wellbeing resources
  • and more

ATS Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
fraud preventionrisk managementpayment compliancedata analysisSQLBusiness Intelligencechargeback managementKPI managementanalytics
Soft skills
communicationproblem-solvingcollaborationanalytical thinking
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