Help build operations, product experiences, & establish analytics to protect our platform through investigations and data-driven insights
Audit & review existing product experiences
Contribute to analyzing abnormal signals to help prevent platform abuse across Self-Serve & OTT business lines
Own Vimeo’s Risk & Fraud strategy and execution across Trust & Safety, Security, Payment fraud prevention, and support escalations
Oversee fraud monitoring, risk operations, and chargeback management while owning associated KPIs/metrics
Develop and implement risk management systems to monitor suspicious patterns, mitigate fraud across different vectors, and ensure compliance with industry standards and relevant payment regulations
Collaborate with cross-functional teams, including Trust & safety, product, engineering, finance, and legal, to advise on emerging risks, global compliance & security best practices
Requirements
5+ years of experience in payment or risk compliance operations, with a focus on fraud prevention and management
Background knowledge of the global payment landscape, including payment processing, fraud prevention techniques, and/or existing regulatory compliance monitoring programs
Excellent written and verbal communication skills, both with external customers and internal employees or partners
Experience in problem-solving to spot trends and react quickly while establishing new processes or implementations
Knowledge of SQL or Business Intelligence tools (e.g. Looker/Tableau) (nice-to-have)
Knowledge of fraud vendors & a high-level understanding of their offerings (nice-to-have)
Ability to effectively communicate with technical and non-technical partners (nice-to-have)
Benefits
paid time off
generous 401k match
commuter benefits
Health Savings Account (HSA)
Flexible Spending Account (FSA)
fertility reimbursement
group term life insurances
wellbeing resources
and more
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.