Director

• Responsible for defining and executing the global strategy for customer onboarding and initial product use.
• Identify and create new value streams, such as developing upsell opportunities like custom development or advanced training.
• Standardize the onboarding methodology to ensure a consistent, high-quality experience for all customers.
• Ensure a smooth hand-off from sales, advocate for product improvements that enhance the new user experience.
• Establish and track key performance indicators (KPIs) to measure the success of the activation process.

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