Vimeo

Activations Director – Contract

Vimeo

contract

Posted on:

Location Type: Remote

Location: Remote • New York • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $76 - $95 per hour

Job Level

Lead

About the role

  • Define and execute the global strategy for customer onboarding and initial product use.
  • Standardize the onboarding methodology for a high-quality experience for all customers.
  • Bridge communication between Customer Success, Sales, and Product teams to ensure a smooth hand-off from sales.
  • Establish and track key performance indicators (KPIs) to measure the success of the activation process.

Requirements

  • 8+ years of experience in Customer Success, Onboarding, Professional Services, or a related post-sales role within a B2B SaaS environment.
  • Proven track record of designing, implementing, and optimizing customer onboarding processes.
  • Strong understanding of the B2B SaaS customer lifecycle and key metrics (e.g., LTV, Churn, ARR).
  • Demonstrated experience managing a P&L and driving revenue from professional services.
  • Exceptional project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.
  • Analytical and data-driven mindset, with proficiency in using CRM (e.g., Salesforce) and Customer Success platforms (e.g., Gainsight, ChurnZero, Catalyst).
  • Bachelor’s degree or equivalent experience.
Benefits
  • paid time off
  • generous 401k match
  • commuter benefits
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • fertility reimbursement
  • group term life insurances
  • wellbeing resources

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer onboardingcustomer lifecyclekey performance indicatorsP&L managementrevenue generationproject managementdata analysis
Soft skills
communicationpresentationinterpersonal skillsinfluencecollaborationorganizational skillsability to manage priorities
Certifications
Bachelor’s degree