Customer Success Manager

• Manage a portfolio of German-speaking B2B SaaS customers (low- and mid-touch) to ensure adoption, retention, and expansion.
• Build and nurture strong relationships, acting as the primary point of contact and trusted partner throughout the customer life cycle at Shiftmove.
• Leverage data to monitor customer health and drive successful adoption, retention, and expansion opportunities.
• Create revenue pipeline by identifying upsell and cross-sell opportunities, collaborating closely with Account Managers.
• Apply value-based selling techniques to connect business needs with customer goals.
• Act as the voice of the customer to influence product requirements and roadmap decisions.

Customer Success Manager – Mid/Large Segment – DACH Market

CRM & Funnel Specialist

Customer Success Manager – B2B

Working Student in Customer Success Management B2B

Junior Customer Success Manager