Customer Retention Manager
Vimcar
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • 🇩🇪 Germany
Visit company websiteJob Level
Junior
About the role
- Conduct targeted telephone win-back calls with customers
- Reach out to customers who have submitted a cancellation
- Analyze individual needs and demonstrate relevant value propositions
- Work closely with teams such as Customer Success, Sales, and Logistics
- Identify trends and improvement opportunities from conversations and communicate them in a structured manner to the appropriate stakeholders
Requirements
- At least 1 year of experience in telephone customer support, ideally in win-back/recovery, sales, or customer service
- Empathetic and persuasive communication skills
- Technically savvy, comfortable using MS Office
- Fluent, confident German (C2) and strong English skills (B2)
Benefits
- Exciting exposure to a diverse, young, and dynamic team
- Agile working environment with flat hierarchies
- Hybrid work model
- Regular working hours Monday to Friday from 09:00 to 18:00, no weekend or public holiday work
- 30 days of vacation plus 1 Mental Health Day
- Flexible remote working from anywhere in the world
- Personal learning budget of €2,000 per year to support your professional development
- Free fruit & beverages, regular events, employee discounts, and a range of other benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
telephone customer supportwin-backsalescustomer servicecommunication skillsMS Office
Soft skills
empathetic communicationpersuasive communication