Ville de Montréal

Analyst

• Gather, analyze and document business and functional requirements from organizational units in the context of implementing and using a corporate data catalog, including requirements related to processes, business rules, metadata, data quality and usage policies.
• Facilitate or support working sessions to clarify requirements, processes, business rules, pain points and improvement opportunities.
• Translate business needs into functional requirements, user stories, use cases, business rules or other deliverables necessary for the development or deployment of the technological solution.
• Collaborate with information technology teams to ensure alignment between business needs, functional constraints and the implemented solution.
• Produce or update required functional deliverables, such as functional specifications, business rules, documentation templates, business definitions, acceptance criteria and materials supporting the structured use of the catalog.
• Participate in functional testing or user acceptance testing, document results and follow up on required adjustments.
• Perform any other tasks related to data governance.

Business Analyst – Data Governance

• Serve as the primary point of contact for internal and external partners
• Ensure maintenance, monitoring, and optimization of the contact center platform
• Collaborate with stakeholders to identify business needs and priorities and support the integration of user processes
• Analyze requests, provide recommendations, and contribute to the platform's performance and security
• Produce and maintain documentation (procedures, guides, standards)

Senior IT Analyst, Genesys

• Collaborate with stakeholders to identify needs and priorities and support the integration of user processes;
• Perform configuration and parameterization of the platform;
• Participate in the maintenance, monitoring, and optimization of the contact center platform;
• Analyze requests, propose recommendations, and contribute to the platform’s performance and security;
• Produce and maintain documentation (procedures, guides, standards).

Business Analyst – Data Governance

Senior IT Analyst, Genesys

IT Analyst – Contact Center Platform