VillageReach

Consultant

• Lead and coordinate OpenLMIS implementation, optimization, and support activities.
• Support system configuration, customization, testing, rollout, and post-deployment support.
• Translate user, business, and Ministry of Health requirements into actionable technical specifications and implementation plans.
• Coordinate integration planning with relevant national health information systems and interoperability platforms.
• Support alignment of country customizations with OpenLMIS Core architecture and standards to maintain system scalability and upgradability.
• Serve as the primary technical liaison between government counterparts, implementation partners, developers, and support teams.
• Bridge communication and operational gaps between technical and programmatic stakeholders.
• Coordinate issue triage, escalation, troubleshooting, and resolution across helpdesk and development teams.
• Support governance, implementation planning, and sustainability initiatives for OpenLMIS.
• Supervise and guide Helpdesk Officers, including workload coordination, escalation support, and performance monitoring.
• Strengthen helpdesk and support processes, including ticket tracking, documentation, and continuous improvement initiatives.
• Support end-user adoption through technical guidance and structured support mechanisms.
• Coordinate and facilitate user trainings and cascading of program updates to subnational stakeholders.
• Develop and maintain technical and operational documentation, guidance materials, and user support resources.
• Support knowledge transfer and capacity strengthening for government and partner teams.
• Track implementation progress, risks, dependencies, and support issues.
• Provide regular technical and operational updates to VillageReach and relevant stakeholders.
• Contribute to continuous improvement initiatives and strategic planning for long-term system sustainability.

OpenLMIS Technical Manager Consultant