Patient Service Representative, Surgical Scheduler – Urology

Village Medical

Patient service representative scheduling urology appointments, admissions, and surgical procedures for VillageMD’s connected healthcare network. Managing patient records, referrals, insurance requirements, and front-office operations across Cliffside Park and Englewood.

Posted 8/18/2026full-timeCliffside Park • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in scheduling patient appointments, managing medical records, and maintaining effective communication within a healthcare setting. Possesses strong organizational skills and the ability to handle multiple tasks while ensuring patient confidentiality and compliance with medical office protocols.

Highest-signal resume keywords

Patient SchedulingMedical Record ManagementEHR ExperienceCustomer Service SkillsHeartsaver Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accurate Data EntryMedical Terminology KnowledgeOffice Technology ProficiencyBooking and Scheduling ProceduresInsurance KnowledgePre-Certification RequirementsClerical DutiesSupply Inventory ManagementChart PreparationConfidentiality Maintenance

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsProblem-Solving SkillsTeam Collaboration

Tools & Technologies

Practice Management SystemDepartmental SystemsWindows-Based Office TechnologyElectronic Health Records (EHR)

Certifications & Qualifications

Heartsaver Certification

Industry Keywords

Patient Information ManagementHospital Document SubmissionPre-Admission Testing ProceduresAmbulatory AdmissionsSurgical Procedures

About the role

Key responsibilities & impact

Greet patients and families
Schedule patient appointments, hospital admissions, ambulatory admissions, tests, referrals, and surgical procedures
Answer and direct telephone calls, take accurate messages, and demonstrate appropriate telephone etiquette
Maintain communication resources including on-call schedules and physician contact numbers
Prepare charts and request medical records for patient visits, examinations, procedures, and treatments
Print necessary medical-record information from electronic records when charts are unavailable
Reconcile encounters daily according to policy and guidelines
Monitor supply inventory and process requisitions for supplies, forms, equipment, or services
Perform clerical duties including faxing, photocopying, filing, and mailings
Obtain, verify, and update patient information while maintaining confidentiality
Complete necessary patient forms and protect patient privacy
Establish positive working relationships with physicians and nursing staff
Communicate problems, equipment concerns, and issues to the Nurse Manager
Arrange specialty equipment and services and interact with outside vendors and contracted services
Submit required hospital documents and collect pre-admission testing data
Arrange, type, and distribute schedules; maintain office supplies, equipment, and scheduling systems
Train other office staff
Log surgical procedures and reschedule or cancel procedures as needed
Collate and submit information and communicate repair orders
Schedule procedures to support physician productivity
Follow fire safety and emergency procedures
Perform other duties as required

Requirements

What you’ll need

High school graduate or GED required
Associate Degree preferred
Heartsaver certification within 30 days of hire
Previous PSR experience preferred
Previous office experience preferred
Ability to communicate in English orally and in writing
Excellent interpersonal and customer service skills
Accurate computer data entry skills
Ability to organize and perform multiple tasks in a timely manner
Knowledge of medical office and terminology preferred
Basic proficiency in computer use required
Previous experience with standard office technology in a Windows-based environment preferred
Experience with EHR, Practice Management System, and Departmental/Ancillary Systems preferred
Working knowledge of booking and scheduling inpatient, outpatient, and special procedures
Knowledge of insurance and pre-certification requirements
Understanding of hospital document submission and pre-admission testing procedures
Must complete Heartsaver certification within 30 days of hire

Benefits

Comp & perks

Medical coverage
Dental coverage
Life insurance
Disability coverage
Vision coverage
FSA coverages
401k savings plan