New Patient Consultant I
CCRM Fertility
Customer Care Representative
Village Medical
full-time
Posted on:
Location Type: Remote
Location: Remote • Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $21 per hour
Job Level
Junior
About the role
- Answer inbound calls in a centralized access center environment
- Schedule appointments and answer patient questions while providing timely, accurate, and excellent customer service
- Communicate recommendations for appointment times and locations across multi-specialty and multi-location providers
- Obtain, verify and update patient information (demographics, pre-registration, insurance contracts and coverage, EHR and other data fields)
- Achieve minimum call standards and maintain a 95%+ call quality threshold and 90%+ CSAT
- Adhere to call center schedule and follow call quality and scheduling guidelines
- Accurately recommend physicians and schedule into multiple medical specialties with individual scheduling criteria for 500+ providers
- Identify and coordinate required medical tests before physician visits
- Identify WC/MVA insurance cases for referral to a case coordinator
- Perform patient account updates including demographics, health insurance, referring provider, and PCP
- Navigate multiple applications and systems while engaging with patients and clinical office staff
Requirements
- High School Graduate/GED required
- 1+ year of healthcare experience required
- EPIC system experience
- 2 years’ customer service experience preferred
- Ability to communicate in English, both orally and in writing required
- Strong interpersonal and customer service skills are required
- Knowledge of medical terminology preferred
- Ability to organize and perform multiple tasks promptly required
- Strong attention to detail required
- Previous office and computer experience required
- Experience with Standard Office Technology in a Window based environment preferred
- Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred
- Bandwidth requirement (100 MBPS download speed and 10 MBPS download speed minimum)
- Must be knowledgeable and conversational in all health insurances that are par or non-par with Summit Health/VillageMD
- Must be comfortable with daily extensive computer use navigating multiple applications while engaging in conversations with patients or clinical office staff
- Must be able to identify WC/MVA insurance cases for referral to a case coordinator
- Must be able to identify and coordinate required medical tests prior to appointments
Benefits
- Health insurance
- Dental insurance
- Life insurance
- Disability insurance
- Vision insurance
- FSA coverages
- 401k savings plan
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
EPIC system experiencemedical terminologypatient account updatesscheduling appointmentscall quality standardscustomer serviceinsurance verificationdata entrymulti-taskinghealth insurance knowledge
Soft skills
interpersonal skillscommunication skillsattention to detailorganizational skillscustomer service skills
Certifications
High School GraduateGED
