Customer Support

• Answer inbound calls in a centralized access center environment
• Schedule appointments and answer patient questions while providing timely, accurate, and excellent customer service
• Communicate recommendations for appointment times and locations across multi-specialty and multi-location providers
• Obtain, verify and update patient information (demographics, pre-registration, insurance contracts and coverage, EHR and other data fields)
• Achieve minimum call standards and maintain a 95%+ call quality threshold and 90%+ CSAT
• Adhere to call center schedule and follow call quality and scheduling guidelines
• Accurately recommend physicians and schedule into multiple medical specialties with individual scheduling criteria for 500+ providers
• Identify and coordinate required medical tests before physician visits
• Identify WC/MVA insurance cases for referral to a case coordinator
• Perform patient account updates including demographics, health insurance, referring provider, and PCP
• Navigate multiple applications and systems while engaging with patients and clinical office staff

Customer Care Representative

Customer Service Representative

Technical Customer Care Specialist II

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Application Support Specialist

Customer Service Representative, Part Time, Weekends