Project Manager

• Ensure patients referred from CityMD or Summit Health locations are scheduled for appropriate follow-up care.
• Lead a team of Supervisors and agents, manage performance, scheduling, coaching, and development.
• Drive conversion rate of referrals and handle escalated patient and site concerns.
• Create action plans, deliver presentations, utilize informatics and metrics to manage labor and KPIs.
• Monitor employee engagement, coordinate with vendor partners, attend clinical meetings, and enforce policies.
• Assist in reporting on department metrics and monitor phone volume and assist with calls when necessary.

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