Strategy & Operations Associate
LifeStance Health
Project Manager, Referrals
Village Medical
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $79,560 - $99,450 per year
Job Level
Mid-LevelSenior
About the role
- Ensure patients referred from CityMD or Summit Health locations are scheduled for appropriate follow-up care.
- Lead a team of Supervisors and agents, manage performance, scheduling, coaching, and development.
- Drive conversion rate of referrals and handle escalated patient and site concerns.
- Create action plans, deliver presentations, utilize informatics and metrics to manage labor and KPIs.
- Monitor employee engagement, coordinate with vendor partners, attend clinical meetings, and enforce policies.
- Assist in reporting on department metrics and monitor phone volume and assist with calls when necessary.
Requirements
- A bachelor’s degree is preferred but not required.
- Minimum (3) Three years of experience as an Access/Call Center manager or comparable management experience.
- Strong and Clear communication skills.
- Working knowledge of EHRs – Electronic Health Records system is a plus.
- Call center, referral, and/or appointment scheduling experience in a healthcare environment is a must.
- Ability to analyze, review trends, and create action plans to mitigate areas of opportunity.
- Must exhibit passion for outstanding results and compassion for those we work with and serve.
- Happy and positive thinking, able to project this attitude around others.
- Be willing to travel to clinical/Corporate locations, if needed.
- Comfortable with constructive feedback and counseling management
