Customer Care Specialist
Vilgain
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Daily communication with customers via phone, e-mail, comments, reviews, and social media
- Handling questions related to orders, products, and purchasing
- Building an excellent customer experience
- Collecting and evaluating feedback to improve customer care
- Working with internal systems and order management
- Close cooperation with other teams
Requirements
- Native-level German
- Conversational-level English
- Experience in customer care is a plus
- Proactive and creative mindset
- Ability to communicate calmly and empathetically
- Teamwork and independent working skills
Benefits
- 5 weeks of vacation
- Monthly credits for shopping on our e-shop
- Multisport card
- Meal allowance
- Pension contribution
- Internal education and training
- Language courses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communicationempathyteamworkindependent workingproactive mindsetcreative mindset