PCI Compliance Specialist
VikingCloud
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $18 per hour
Job Level
Junior
About the role
- Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets, ensuring timely and accurate resolution.
- Guide users through the PCI-DSS compliance process, delivering clear, step-by-step instructions to maintain regulatory and security standards.
- Assist customers in accessing, navigating, and troubleshooting the online platform, ensuring issues are addressed with minimal disruption to operations.
- Demonstrate strong analytical and problem-solving skills by leveraging available knowledge bases, tools, and resources to independently resolve complex issues.
- Prioritize first-contact resolution by efficiently collecting, verifying, and applying the necessary information to address inquiries.
- Proactively identify and communicate opportunities to streamline processes, recommend improvements, or escalate trends that impact efficiency or compliance.
- Manage workload effectively and work independently without direct supervision, maintaining accountability for productivity and accuracy.
- Handle escalations and difficult conversations with professionalism, focusing on resolution and adherence to company policies.
- Ensure all customer interactions are documented thoroughly and accurately in internal systems, following established protocols and compliance requirements.
- Consistently achieve or exceed performance metrics, service level standards, and quality expectations across all support channels.
Requirements
- Minimum education: High school diploma or equivalent
- 1+ years of experience in a call center customer support role
- Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook
- Collaborative, upbeat, and customer-focused
- Clear communicator with active listening skills
- Professional phone presence and soft skills
- Detail-oriented and able to handle multiple tasks
- Solid decision-making and problem-solving abilities
Benefits
- medical
- dental
- vision
- bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportPCI-DSS complianceproblem-solvinganalytical skillsfirst-contact resolutionprocess improvementdocumentationperformance metricsservice level standardsMicrosoft Office Suite
Soft skills
collaborativecustomer-focusedclear communicatoractive listeningprofessional phone presencedetail-orientedmulti-taskingdecision-makingindependent workaccountability
Certifications
high school diploma or equivalent