ViiV Healthcare

Senior Director, AI Commercial Enablement – Transformation

ViiV Healthcare

full-time

Posted on:

Location Type: Office

Location: Durham • North Carolina • United States

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Job Level

Senior

About the role

  • Develop a forward-looking commercial AI strategy aligned with ViiV’s organizational priorities, focusing on varied outcomes depending on the use case (e.g., revenue growth for commercial needs, experience for patient needs, etc.) and productivity improvements.
  • Lead a cross-functional team to design, scale, and operationalize AI-enabled products and solutions focused on enabling sales and marketing transformation, including personalization engines, advanced analytics and decision support tools.
  • Pioneer the use of Generative AI in content generation, digital sales models, omnichannel orchestration, patient engagement, and field force enablement.
  • Drive the adoption of AI-enabled personalization across customer touchpoints, enhancing engagement for healthcare professionals (HCPs), patients, and payers.
  • Partner with enterprise data and platform teams across ViiV and GSK to ensure data, analytics, and AI capabilities are not only scalable and robust, but embedded into commercial ways of working through effective change management, adoption, and enablement.
  • Build and lead commercial AI product, analytics, and enablement teams, fostering a culture of continuous learning and innovation within the Customer Excellence organization.
  • Serve as a trusted AI and transformation advisor to senior leadership, influencing organizational strategy and capability priorities through data-backed narratives.

Requirements

  • Bachelor’s degree required
  • 12+ years of experience leading AI- and analytics-enabled transformation initiatives within commercial organizations (pharma and non-pharma), including accountability for change management, adoption, and sustained business impact
  • Experience scaling AI/ML platforms and teams in a matrixed, global organization
  • Experience developing and utilizing AI applications across digital engagement, omnichannel personalization, commercial forecasting, field force effectiveness, and patient identification / engagement
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible working hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI strategy developmentGenerative AIAI applicationsAI/ML platformsadvanced analyticsdecision support toolspersonalization engineschange managementcommercial forecastingpatient engagement
Soft Skills
leadershipcross-functional team managementinfluencingcommunicationcontinuous learninginnovationcollaborationstrategic thinkingadaptabilityproblem-solving