Helpdesk Technician I
Viega Group
full-time
Posted on:
Location Type: Office
Location: McPherson • Kansas • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Provide first line support for PC-related problems by answering questions or resolving computer related problems in person, via telephone or from a remote location.
- Provides training and technical assistance to end users as needed.
- Documents processes and creates knowledgebase articles used across the company.
- Installs new hardware and software and reviews, monitors and upgrades existing systems.
- Respond to telephone calls, emails and personnel requests for technical support.
- Identify, research, and resolve technical problems while ensuring timely resolution and follow-up.
- Answer basic questions or resolve basic computer problems in an expedient manner.
- Provide assistance for hardware and software related problems.
- Train users in the proper use of hardware and software as necessary.
- Maintain IT equipment database.
Requirements
- Associates Degree in Computer Science or related discipline preferred
- 0-2 years of related experience in a Helpdesk role
- Comp TIA A+ Certification, preferred
- Microsoft MCITP: Windows 7 or Windows 10, preferred
- Microsoft Office Specialist (MOS) Certification, preferred
- Equivalent combination of education and work experience may be considered.
Benefits
- May be required to work on call, after hours and on weekends as needed
- May be required to travel up to 25% of the time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PC supporthardware installationsoftware installationtechnical problem resolutionknowledgebase documentationIT equipment maintenanceuser trainingsystem upgradesremote supporttechnical assistance
Soft skills
communicationcustomer serviceproblem-solvingtime managementteam collaborationtrainingdocumentationfollow-upinterpersonal skillsorganizational skills
Certifications
CompTIA A+Microsoft MCITP: Windows 7Microsoft MCITP: Windows 10Microsoft Office Specialist (MOS)Associates Degree in Computer Science