VIDIZMO Redactor

Technical Account Manager

VIDIZMO Redactor

full-time

Posted on:

Location Type: Remote

Location: Pakistan

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Tech Stack

AWSAzureCloudPMP

About the role

  • Responsibility for reviewing and validating AI-generated outputs
  • Ownership of final deliverables, regardless of AI assistance
  • Ability to critically evaluate AI results and ensure they meet defined requirements
  • Accountability for accuracy, quality, and compliance
  • Lead and coordinate end-to-end implementation of Vidizmo solutions (e.g., AI Intelligence Hub, EnterpriseTube, Digital Evidence Management, Redactor)
  • Define project plans, milestones, scope, deliverables, roles, and responsibilities aligned with customer expectations and contract terms
  • Manage cross-functional delivery teams including solution architects, engineers, data specialists, and support staff to meet timelines and quality standards
  • Monitor project progress, risks, issues, and dependencies; escalate and resolve roadblocks to ensure successful delivery
  • Act as the primary point of contact for customers during delivery, ensuring consistent communication, reporting, and escalation management
  • Oversee service performance, service quality metrics, SLAs, and customer satisfaction goals
  • Drive continuous improvement initiatives to optimize delivery workflows, documentation, and operational processes
  • Support the sales team during pre-sales cycles by providing technical consulting, solution scoping, and implementation planning
  • Conduct discovery calls with prospects to translate business requirements into solution blueprints, implementation estimations, TCO analyses, and risk assessments
  • Assist in preparing technical and commercial proposals, Statements of Work (SOWs), and customer deliverable plans
  • Participate in customer presentations and demos to showcase Vidizmo’s AI-powered capabilities and implementation approach
  • Serve as a liaison between sales, product management, engineering, and professional services to align expectations and delivery outcomes
  • Facilitate internal kick-offs, project steering calls, and project review meetings
  • Maintain clear documentation and status updates for executives, customers, and delivery teams
  • Track customer satisfaction and identify upsell, cross-sell, and expansion opportunities in collaboration with account managers
  • Help develop best practices, templates, and playbooks to standardize delivery and customer interactions
  • Train internal stakeholders on service delivery best practices and customer insights gathered from implementations

Requirements

  • 5+ years of experience in SaaS, AI/data analytics, cloud/enterprise software, or related technology environments (enterprise clients/government strongly preferred)
  • Understanding of AI/ML concepts (LLMs, RAG), data platforms, APIs, and integration challenges typical with multimodal data solutions
  • Proven track record in technical pre-sales, solution scoping, workshops, or proposal development
  • Excellent written/verbal communication, presentation, and stakeholder management skills
  • Familiarity with Agile delivery methodologies, risk management, and SLAs
  • Strong client engagement skills with an ability to build and maintain trusted advisor relationships
  • Certifications in Project Management (PMP, PRINCE2), ITIL, or cloud technologies (Azure/AWS) preferred
  • Experience working with regulated industries such as government, healthcare, legal, or financial services preferred
  • Understanding of data security and compliance frameworks (ISO 27001, HIPAA, CJIS, GDPR, etc.) preferred
Benefits
  • Health Insurance (OPD/IPD)
  • Daily Lunch Facility
  • Separate Maternity Cover
  • Leave encashment
  • Car Support Program
  • Referral Bonus
  • EOBI
  • Bi-Annual Increment
  • Provident Fund
  • Career Growth
  • Bonus (benefits vary based on location)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI-generated outputs validationAI/ML conceptsdata platformsAPIssolution scopingproject managementrisk managementAgile delivery methodologiesSaaScloud/enterprise software
Soft Skills
critical evaluationaccountabilitycommunicationstakeholder managementclient engagementleadershiporganizational skillsproblem-solvingcontinuous improvementtraining
Certifications
Project Management Professional (PMP)PRINCE2ITILAzureAWS