Sales Engineer, Public Safety & Defense

Videndum plc

Sales Engineer at Teradek providing technical support and tailored solutions in Public Safety & Defense. Collaborating with Sales, Marketing, and Product Development teams for customer success.

Posted 4/28/2026full-timeRemote • California, Colorado, Florida, Idaho, Nevada, Ohio, Oregon, Rhode Island, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Provide pre- and post-sales technical support including system planning, customer training, system optimization, etc.
Become an expert on the operation and application of Teradek’s solutions and its advantages over competing technologies.
Prepare and conduct product demonstrations for customer visits and equipment evaluations.
Visit customer sites to provide technical support and deliver training.
Troubleshoot failures and abnormal situations in the field.
Collect and analyze field failures and abnormalities and provide feedback to the development and engineering teams.
Help the Engineering reproduce and troubleshoot problems.
Participate in resource allocation and hardware maintenance to support different sales and business development activities.
Help drive future product development.
Additional related duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in a technical field preferred
At least 6 years of practical technical experience in Public Safety and / or Defense
Proficiency with radio frequency devices, networking technologies, cellular technologies, and video / audio
Proficiency with Unmanned Systems – drones and robots
Familiarity with surveillance aircraft and technologies, including Video Management Systems
Proficiency in working with command buses, real-time crime centers and fusion centers
Knowledgeable in SWAT and drone team tactics; work flow and command structure during major events
Knowledgeable in the public safety grant writing process
Willingness to travel and work at customer sites.
Eligibility to obtain and maintain federal security clearance.

Benefits

Comp & perks

Unlimited PTO
13 Paid Holidays
Medical, Dental, and Vision Insurance
Life, STD, LTD Insurance
FSA, HSA, Dependent Spending Account
401(k) & Matching
Vibrant and welcoming work environment that embraces fun and camaraderie

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportsystem planningsystem optimizationtroubleshootingradio frequency devicesnetworking technologiescellular technologiesvideo technologiesUnmanned SystemsVideo Management Systems

Soft Skills

customer trainingcommunicationproblem-solvingteam collaborationresource allocationfeedback provisionadaptabilitycustomer servicepresentation skillstraining delivery

Certifications

Bachelor’s degreefederal security clearance eligibility