VideaHealth

Backend Engineer

• Build strong relationships by being a collaborative and dependable teammate across the software and machine learning teams and other stakeholders
• Create value by working on the most critical efforts at Videa
• Champion pragmatism and help the organization constantly improve
• Communicate effectively by understanding your audience
• Collaborate with teammates to design, build, automate testing of and support REST services at the application, identity, data pipeline/storage and machine learning layers
• Extend Data Lake capabilities to store and query petabytes of binary and textual data and associated metadata in S3, RDBMS, and NoSQL databases
• Invent the future of deploying versioned machine learning models at scale
• Advance the platform’s deployment automation capabilities
• Enable the platform to agilely support complex interactions with customers’ and partners’ technology
• Develop secure, scalable and reliable SaaS systems as an early key member of the software engineering team

Senior Software Engineer, Backend, Infrastructure/ML Ops

Compliance

• Maintain and improve the Quality Management System (QMS) in compliance with ISO 13485, FDA 21 CFR Part 11/820, EU MDR, and other relevant regulations
• Prepare regulatory documentation and submissions (FDA, CE, and other markets)
• Collaborate with product, engineering, and clinical teams to ensure design controls, risk management, and documentation meet regulatory requirements
• Conduct internal audits, support external audits, and ensure timely resolution of findings
• Support post-market surveillance, complaint handling, and vigilance reporting
• Deliver training on quality and regulatory processes across the organization
• Track and communicate changes in global regulations that may impact company processes or product

Quality and Regulatory Specialist

Customer Support

• Be the go-to expert supporting customers throughout their AI-powered dental care journey
• Partner closely with the Customer Success team to ensure timely, thoughtful, and effective support
• Deliver tier 1 and tier 2 support to end users via phone and email
• Troubleshoot technical and user-facing issues; escalate complex bugs or feature requests to Product or Engineering as needed
• Triage the support queue and manage day-to-day ticket workflows
• Monitor SLA response times and drive improvements when bottlenecks occur
• Analyze support trends to inform process, product, and documentation enhancements
• Create and maintain internal and external support documentation
• Collaborate cross-functionally to resolve client-reported bugs and installation issues
• Maintain a strong understanding of VideaHealth products and workflows
• Support the Customer Success team on technical deliverables and escalations

Senior Software Engineer, Backend, Infrastructure/ML Ops

Quality and Regulatory Specialist

Application Support Specialist