Manager, AI and Applied Research
Thomson Reuters
CloudMicroservicesPython
AI Engagement Manager
VideaHealth
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $160,000 per year
Job Level
Mid-LevelSenior
About the role
- Develop and maintain strong executive relationships with key client stakeholders to ensure long-term loyalty and satisfaction, leading ROI analysis, steering committees, and acting as a strategic thought partner.
- Partner closely with our Customer Success Manager to ensure smooth onboarding, training, and resolution of any issues, facilitating client success and satisfaction.
- Create and execute strategic account plans to identify and capitalize on opportunities for growth, ensuring the continuous delivery of value to our clients.
- Act as a client advocate, representing their needs and feedback internally as new products are brought to market.
- Drive revenue growth through the successful management of renewals, upgrades, and expansion opportunities within enterprise customer accounts.
- Exhibit precision in sales forecasting, ensuring reliable revenue predictions to support business planning and decision-making.
- Stay up-to-date with industry trends and leverage deep industry knowledge to act as a trusted advisor to dental professionals, guiding them through digital transformation in dental care.
- Attend customer meetings and industry conferences as required to strengthen relationships and represent VideaHealth.
Requirements
- 3-5 years experience in management consulting and/or as a customer success manager, account manager, or similar at a B2B SaaS company. Experience in health tech and/or AI applications is a plus.
- Excellent client management and relationship-building skillset, as exemplified by a history of acting as a strategic advisor to your portfolio of customers.
- Excellent messaging, positioning and presentation of information.
- Excellent negotiation, internal and external collaboration, and listening skills.
- Operational excellence and strong organizational skills.
- Strong business and financial acumen.
- Proven ability to manage multiple clients and projects simultaneously.
- Analytical skills to interpret data and drive actionable insights.
Benefits
- Competitive pay, equity and benefits.
- Fast-paced and collaborative work culture in which you can gain experience, grow your technical skills and work on a wide variety of challenges over your time with us.
- Agile organization where being senior translates to being a mentor and role model for others. We lead by example.
- Technical challenges on the leading edge of innovation where software and machine learning.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
management consultingcustomer success managementaccount managementB2B SaaShealth techAI applicationssales forecastingdata analysisstrategic account planningrevenue growth management
Soft skills
client managementrelationship buildingstrategic advisingmessagingpresentation skillsnegotiationcollaborationlistening skillsorganizational skillsbusiness acumen
