Support Analyst, I

Vidalink

Analista de Suporte I atendendo usuários e investigando incidentes na Vidalink, plataforma corporativa de bem-estar. Testando funcionalidades, acompanhando integrações e apoiando melhorias em sistemas.

Posted 8/7/2026full-timeSão Caetano do Sul • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in providing technical support and troubleshooting for software systems, with strong skills in source code analysis, relational databases, and API testing. Demonstrates excellent communication and organizational abilities while collaborating with users and multidisciplinary teams.

Highest-signal resume keywords

C# ProficiencySQL Database ManagementAPI Testing with PostmanVersion Control with GitLabTechnical Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Source Code AnalysisRelational Database ManagementAPI TestingTroubleshootingSoftware DevelopmentStored ProceduresFunctionsComplex RoutinesNon-Relational DatabasesCloud Computing

Soft Skills

Excellent CommunicationOrganizational SkillsAttention to DetailProactive MindsetCollaboration

Tools & Technologies

PostmanGitLabJiraGoogle Cloud PlatformMonitoring Tools

Certifications & Qualifications

Technical Support CertificationCustomer Service CertificationIT Fundamentals Certification

Industry Keywords

Technical SupportIncident ResolutionTicketing ToolsSystem IntegrationDocumentation

Tech Stack

Tools & technologies

CloudGoogle Cloud PlatformMongoDBSQL

About the role

Key responsibilities & impact

Provide first-level technical support to internal and/or external users, logging, categorizing and tracking tickets until resolution
Assist in the analysis and resolution of incidents related to the company’s systems
Perform basic tests on functionalities after system fixes or updates
Monitor the operation of integrations between systems, identifying failures or inconsistencies
Document procedures, manuals and frequently asked questions for team and user reference
Assist in collecting and analyzing logs to investigate reported errors
Suggest improvements to support and service processes based on day-to-day experience
Develop professionally in the area of software development

Requirements

What you’ll need

Bachelor’s degree in Systems Analysis, Information Systems, Computer Science, Software Engineering or related fields
Proficiency in source code analysis, with strong preference for C#
Proficiency with relational databases (SQL), including analysis, creation and maintenance of stored procedures, functions and complex routines
Hands-on experience testing, analyzing and consuming APIs using Postman
Experience with version control tools, specifically GitLab
Familiarity with non-relational databases, especially MongoDB
Proactive, investigative mindset for troubleshooting
Excellent communication, organizational skills and attention to detail
Comfortable interacting directly with users and collaborating with multidisciplinary teams
Prior experience with ticketing/support tools, such as Jira or similar, is a plus
Basic knowledge of monitoring and logging tools is a plus
Certifications or additional courses in technical support, customer service or IT fundamentals are advantageous
Basic knowledge of Cloud Computing, preferably with experience in Google Cloud Platform (GCP), is a plus

Benefits

Comp & perks

Medication plan: 50% coverage for general prescription medications and 100% coverage for prescriptions related to women’s health
Totalpass
Conexa Saúde: online therapy
Personalized nutrition plans
Wellness check-up
Physical and mental wellness content
Platform with over 3,500 video classes for physical activity
Amil Health Plan (co-pay)
Amil Dental Plan
MetLife Life Insurance
Meal allowance or food allowance
Onhappy: travel discount platform
Valuing diversity
No dress code
Bridge days for all public holidays
Hybrid work, with 2 days in the office in São Caetano
Birthday day off
Company events and parties